Vacancy title:
Online Sales Person

[Type: FULL_TIME, Industry: Clothing, Category: Sales & Retail, Customer Service, Advertising & Marketing]

Jobs at:
City Walk

Deadline of this Job:
Wednesday, August 12 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Wednesday, August 5 2026, Base Salary: Not Disclosed

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JOB DETAILS:

City Walk Ltd provide products of superior quality which connect directly to our customers sole to soul. We are the preferred business that offers one stop destination to pick the right pair of shoes for your whole family.Â

Read more about this company

Online Sales Person

Job Type

Full Time

Qualification

BA/BSc/HND , Diploma

Experience

2 years

Location

Nairobi

Job Field

Customer Care, Success and Service , Sales and Business Development

Job Purpose

The Digital Sales person will be responsible for converting customer inquiries into sales across the WhatsApp, Flowcart and social media, and for proactively reactivating past clients through cold outreach.

The role combines responsive customer service on inbound inquiries with proactive outreach to grow repeat business.

Key Responsibilities:

Inbound Customer Engagement

• Manage customer engagements across WhatsApp, Flowcart and social media.
• Respond to calls, messages, comments and online inquiries promptly.
• Follow up on Flowcart broadcasts and customer leads.
• Confirm all order details in writing before closing the sale.
• Escalation Protocol Attend to complaints, price disputes and escalate where necessary.
• Convert customer inquiries into confirmed. sales.
• Ensure no online customer is left unattended during working hours.

Cold Outreach

• Reach out to previous clients to reintroduce products, promotions, and new stock.
• Maintain and work through a structured list of past clients, prioritized by recency and value of past purchase.
• Log outcome of every outreach contact,

Service Quality Standards

• Greet and acknowledge every customer personally.
• Provide accurate product, pricing and stock information.
• Give clear next steps after every customer interaction.
• Log all customer inquiries and outcomes across every platform.
• Respond and follow up within the required timelines.
• Maintain a consistent, well-documented client outreach pipeline.
• Ensure no online customer is left unattended during working hours.
• Report total sales daily, weekly and monthly.

Qualifications

• Diploma or Bachelor's Degree in Sales, Marketing, Business Administration, E-Commerce, or a related field.
• Minimum of 2 years' experience in online sales, retail sales, or customer service.
• Experience in a retail, fashion, FMCG, or e-commerce environment is an added advantage.

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Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure
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Method of Application

How to Apply: Send your CV to  with the subject line "ONLINE SALES PERSON"

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