Position Summary

We are currently looking for an Operation Officer in our Central Services Unit to provide support as the first point of contact for clients and visitors, ensuring a welcoming, professional and efficient front office experience.

Key roles and responsibilities

Reception:

• Attend to all clients and visitors at the reception area, ensuring a professional and welcoming environment.
• Answer, screen, and forward incoming phone calls, taking detailed messages when necessary.
• Maintain accurate records of all incoming and outgoing mail and correspondence.
• Manage and update the meeting room calendar, ensuring efficient scheduling and availability.
• Maintain a clean and organized reception area, meeting rooms, boardrooms and ensure that they are always clean, organized, and presentable.
• Coordinate internal meetings and clients visits refreshments and ensuring readiness based on the next day’s meeting schedule.
• Handle sensitive and confidential information with discretion and professionalism.
• Support administrative functions such as filing, invoice processing, and office supply management.
• Generate and issue Wi-Fi credentials for clients and ensure seamless guest network connectivity.
• Collaborate with Facilities, IT, and other departments to ensure an organized, efficient, and functional front office environment.

Office Support:

• Support other team members when called upon.
• Collaborate with business units to provide required support
• Assist with internal office events.
• Any other duties as may be assigned.

Academic/Professional qualifications and Experience:

• Diploma in management/ secretarial course/ business administration; and
• University degree in a relevant field will be an added advantage.
• Must have a minimum of 3 years of working experience.
• Experience in an accounting/ law firm, and/or corporation, will be an added advantage.
• Proficient in Microsoft Office applications including Word, Excel, and Access along with experience performing internet research.

Personal attributes:

• Interpersonal Skills: Must be able to build strong relationships with people of diverse personalities.
• Global Behavioral Capabilities: strong demonstration of KPMGs global behaviors.
• Demonstrate and articulate KPMG values.
• Strong organizational skills and creativity: Be able to develop new simple approaches to problems.
• Communication Skills: Excellent communication skills both written & verbal presentations.
• Flexibility in prioritizing and completing tasks.
• Willingness to work under supervision and learn new skills quickly.
• Attention to detail; Have very good attention to detail.
• Pragmatic Problem-Solving Skills: Ability to handle and resolve unstructured problems and provide effective solutions.
• Confidentiality: The ability to handle sensitive information with confidentiality.
• Personal and Professional Ethics: Must operate and practice within the professional code of conduct, look and act professional and be honest, with self and colleagues.
• Comfort interacting with C-level professionals.

We offer:

• An exciting opportunity to work with a Big 4 firm on cutting edge clients across Africa.
• Continuous learning and development.
• Exposure to multi-disciplinary client service teams.
• Unrivalled space to grow and be innovative.

• Attend to all clients and visitors at the reception area, ensuring a professional and welcoming environment.
• Answer, screen, and forward incoming phone calls, taking detailed messages when necessary.
• Maintain accurate records of all incoming and outgoing mail and correspondence.
• Manage and update the meeting room calendar, ensuring efficient scheduling and availability.
• Maintain a clean and organized reception area, meeting rooms, boardrooms and ensure that they are always clean, organized, and presentable.
• Coordinate internal meetings and clients visits refreshments and ensuring readiness based on the next day’s meeting schedule.
• Handle sensitive and confidential information with discretion and professionalism.
• Support administrative functions such as filing, invoice processing, and office supply management.
• Generate and issue Wi-Fi credentials for clients and ensure seamless guest network connectivity.
• Collaborate with Facilities, IT, and other departments to ensure an organized, efficient, and functional front office environment.
• Support other team members when called upon.
• Collaborate with business units to provide required support
• Assist with internal office events.
• Any other duties as may be assigned.

• Interpersonal Skills: Must be able to build strong relationships with people of diverse personalities.
• Global Behavioral Capabilities: strong demonstration of KPMGs global behaviors.
• Demonstrate and articulate KPMG values.
• Strong organizational skills and creativity: Be able to develop new simple approaches to problems.
• Communication Skills: Excellent communication skills both written & verbal presentations.
• Flexibility in prioritizing and completing tasks.
• Willingness to work under supervision and learn new skills quickly.
• Attention to detail; Have very good attention to detail.
• Pragmatic Problem-Solving Skills: Ability to handle and resolve unstructured problems and provide effective solutions.
• Confidentiality: The ability to handle sensitive information with confidentiality.
• Personal and Professional Ethics: Must operate and practice within the professional code of conduct, look and act professional and be honest, with self and colleagues.
• Comfort interacting with C-level professionals.

• Diploma in management/ secretarial course/ business administration; and
• University degree in a relevant field will be an added advantage.
• Must have a minimum of 3 years of working experience.
• Experience in an accounting/ law firm, and/or corporation, will be an added advantage.
• Proficient in Microsoft Office applications including Word, Excel, and Access along with experience performing internet research.