Background

Africa Management Solutions Limited (AMSOL) is the fastest growing Human Resources and Management consulting firm that offers an array of hr solutions tailored to accurately address all the human resource and management needs of any organization.

Purpose of the role

To facilitate the VISA application process & handle front office & back office operations conducted at the respective Visa Application Centres (VACs)

Areas of Responsibility & brief description

• Document scrutiny and collection of applications for visa processing
• Handle customer/applicant queries personally or via email, telephone.
• Handle cash and bank related transactions if assigned and ensure 100% accuracy
• Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
• Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
• Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
• Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
• Encourage applicants to provide feedback on services provided and their overall experience at the application centre.
• Ensure that the entire process is completed within the mandated Turn Around Time
• Assist Deputy Manager/Operations Manager in execution of WB Project Partial
• Ensure judicious use of natural resources
• Adhere to the environment health and safety policy/objectives and guidelines of the organization

Indicative KRA’s/Budgetary and Revenue Responsibilities

• Productivity - Targets met as prescribed in Team Objective Tracker.
• Customer satisfaction (Applicants) - Complaints - Targets met as prescribed in Team Objective Tracker.
• Timely & Accurate Data entry - Targets met as prescribed in Team Objective Tracker.
• Late reporting /unauthorized absenteeism
• Adherence to TAT - Targets met as prescribed in Team Objective Tracker.
• Completion of WB Projects Completion
• Attending training programmes. Ensure all trainings scheduled by HR are attended

Qualifications & Experience (Education, Experience, specific knowledge, skills, understanding, attitude)

• Education: Minimum: Pursuing Graduation ( Minimum 12 years of Formal Education)
• Additional: Graduate or global equivalent
• Experience: 0 – 12 months of experience preferably in Travel and Tourism or Service industry
• Knowledge & Key Skills:
  • Basic Knowledge of Computer skills
  • Proficiency in MS office & good typing speed
  • Adaptability and presence of mind to handle customer queries and complaints
  • Knowledge of local language
  • Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness

• Document scrutiny and collection of applications for visa processing
• Handle customer/applicant queries personally or via email, telephone.
• Handle cash and bank related transactions if assigned and ensure 100% accuracy
• Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
• Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
• Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
• Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
• Encourage applicants to provide feedback on services provided and their overall experience at the application centre.
• Ensure that the entire process is completed within the mandated Turn Around Time
• Assist Deputy Manager/Operations Manager in execution of WB Project Partial
• Ensure judicious use of natural resources
• Adhere to the environment health and safety policy/objectives and guidelines of the organization

• Basic Knowledge of Computer skills
• Proficiency in MS office & good typing speed
• Adaptability and presence of mind to handle customer queries and complaints
• Knowledge of local language
• Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness

• Minimum: Pursuing Graduation ( Minimum 12 years of Formal Education)
• Graduate or global equivalent