Vacancy title:
Operations and Member Experience Lead

[Type: FULL_TIME, Industry: Health Care, Category: Management, Business Operations, Civil & Government, Healthcare, Professional Services]

Jobs at:
Pharmaceutical Society of Kenya

Deadline of this Job:
Friday, July 24 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Monday, July 20 2026, Base Salary: Not Disclosed

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JOB DETAILS:

PHARMACEUTICAL SOCIETY OF KENYA (PSK)
Career Opportunities – 2026

The Pharmaceutical Society of Kenya (PSK) is seeking dynamic, results-oriented professionals to join its Secretariat and contribute to advancing the pharmacy profession in Kenya.

PSK is an Equal Opportunity Employer committed to a fair, transparent, and merit-based recruitment process. We welcome applications from all suitably qualified candidates.

Job Summary

The Operations and Member Experience Lead is responsible for coordinating member services and operational excellence across the Society. Reporting to the Chief Executive Officer, the role oversees member engagement, Continuing Professional Development (CPD), branch coordination, communications, events, digital engagement, and continuous improvement initiatives.

Key Responsibilities

• Coordinate implementation of operational plans and systems that promote efficiency and service excellence.
• Coordinate membership growth, engagement, retention, and sustainability initiatives.
• Coordinate member engagement and satisfaction programmes across the member lifecycle.
• Coordinate planning, delivery, and continuous improvement of Continuing Professional Development (CPD) programmes.
• Coordinate engagement and communication with PSK branches.
• Coordinate planning and execution of meetings, webinars, workshops, conferences, and official events.
• Coordinate implementation of the Society's communication and digital engagement strategy.
• Coordinate initiatives that enhance the Society's visibility, public image, and institutional brand.
• Coordinate production and growth of podcasts and other multimedia platforms.
• Coordinate systems for collecting, analysing, and reporting member feedback and operational performance.
• Monitor operational performance indicators and prepare management reports.
• Supervise, mentor, and support staff within the Operations and Member Experience function.
• Promote innovation, continuous improvement, and member-centred service delivery.
• Coordinate implementation of communication, branding, and member experience standards across the Society.
• Perform any other duties assigned by the Chief Executive Officer.

Key Competencies

• Strong operational planning and coordination skills.
• Excellent organizational and project management skills.
• Strong communication and interpersonal skills.
• Experience designing and implementing member engagement strategies.
• Strong understanding of customer experience and community engagement principles.
• Excellent event planning and execution skills.
• Strong stakeholder relationship management skills.
• Creativity, innovation, and problem-solving ability.
• High emotional intelligence and adaptability.
• Excellent analytical and reporting skills.
• Digital literacy and proficiency in communication and collaboration platforms.

Minimum Qualifications

• Bachelor's degree in Behavioural Sciences, Psychology, Sociology, Communications, Public Relations, Marketing, Organizational Development, Business Administration, Human Resource Management, Consumer Behaviour, or another relevant field.
• A postgraduate qualification is an added advantage.
• Demonstrated leadership experience in operations, communications, member engagement, organizational development, or related fields.
• Experience coordinating multidisciplinary teams and projects.
• Experience in communications, stakeholder engagement, event management, or member services.
• Demonstrated experience in planning, monitoring, and operational reporting.
• Strong understanding of digital communication platforms and social media management.

Desirable Attributes

• Experience working within healthcare organizations, professional associations, membership organizations, NGOs, or regulatory bodies.
• Experience developing and implementing membership growth and engagement strategies.
• Experience coordinating conferences, scientific meetings, CPD activities, or professional events.
• Experience managing podcasts, multimedia content, or social media campaigns.
• Experience implementing operational improvement initiatives and performance monitoring systems.
• Familiarity with Kenya's healthcare sector and professional associations.
• Commitment to service excellence, innovation, and continuous improvement.

Reporting Relationship

• Reports to the Chief Executive Officer.

Contract Duration

• Three (3) years, renewable subject to satisfactory performance and organizational needs.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Interested candidates should submit:

• A cover letter.
• A detailed Curriculum Vitae.
• Copies of relevant academic and professional certificates.
• Valid practicing license.
• Current PSK membership confirmation.
• Contact details of three (3) professional referees.

Submit your application as ONE PDF. Subject line format: APPLICATION – PSK OPERATIONS AND MEMBER EXPERIENCE LEAD

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