Background information about the job or company (e.g., role context, company overview)

The Operations Lead provides strategic and operational oversight to ensure the seamless functioning of all organizational processes, infrastructure, and services within Hope Media. The role ensures operational efficiency, risk management, and alignment of daily activities with the unit’s mission and Christ-centered values.

The position reports to the Head of Media.

Responsibilities or duties

• Develop and implement operational strategies that support organizational goals, efficiency, and sustainable growth across all departments.
• Streamline processes, standard operating procedures and operational workflows to maximize efficiency, minimize errors and improve service delivery.
• Oversee allocation, utilization and maintenance of physical and financial resources to ensure operational sustainability and cost-effectiveness.
• Ensure adherence to organizational policies, regulatory requirements and safety standards while managing operational risks proactively.
• Facilitate collaboration between content, technical, commercial and administrative teams to ensure smooth operations and alignment with strategic priorities of the media house.
• Track operational KPIs, prepare reports and provide insights for informed decision-making and continuous process improvement.
• Lead operational projects, infrastructure upgrades and facility management to support media production, broadcast, and administrative functions.
• Mentor, develop and motivate operational staff, fostering a culture of accountability, teamwork and excellence.
• Promote adoption of new tools, technologies and best practices to enhance operational efficiency, agility and impact.
• Model Christ-centered values in operational management, demonstrating integrity, accountability and alignment with ministry objectives.

Qualifications or requirements (e.g., education, skills)

• Must be a born-again, mature Christian who conforms to the CITAM statement of faith.
• Bachelor’s degree in business administration, Media Management, Operations, or related field (Master’s preferred).
• Proven experience with relevant compliance standards.
• Strong background in financial monitoring, reporting, and cost management.
• Excellent rapporteur, policy management, and cross-functional coordination skills.
• Strong analytical and problem-solving abilities.
• In-depth understanding of operational processes in a multi-platform media environment.
• Excellent organizational and project management skills.
• Strong communication, reporting, and stakeholder management ability.
• Proactive, detail-oriented, and results-driven.

Experience needed

At least 7 years’ experience in a similar role.

• Develop and implement operational strategies that support organizational goals, efficiency, and sustainable growth across all departments.
• Streamline processes, standard operating procedures and operational workflows to maximize efficiency, minimize errors and improve service delivery.
• Oversee allocation, utilization and maintenance of physical and financial resources to ensure operational sustainability and cost-effectiveness.
• Ensure adherence to organizational policies, regulatory requirements and safety standards while managing operational risks proactively.
• Facilitate collaboration between content, technical, commercial and administrative teams to ensure smooth operations and alignment with strategic priorities of the media house.
• Track operational KPIs, prepare reports and provide insights for informed decision-making and continuous process improvement.
• Lead operational projects, infrastructure upgrades and facility management to support media production, broadcast, and administrative functions.
• Mentor, develop and motivate operational staff, fostering a culture of accountability, teamwork and excellence.
• Promote adoption of new tools, technologies and best practices to enhance operational efficiency, agility and impact.
• Model Christ-centered values in operational management, demonstrating integrity, accountability and alignment with ministry objectives.

• Excellent rapporteur, policy management, and cross-functional coordination skills.
• Strong analytical and problem-solving abilities.
• In-depth understanding of operational processes in a multi-platform media environment.
• Excellent organizational and project management skills.
• Strong communication, reporting, and stakeholder management ability.
• Proactive, detail-oriented, and results-driven.

• Must be a born-again, mature Christian who conforms to the CITAM statement of faith.
• Bachelor’s degree in business administration, Media Management, Operations, or related field (Master’s preferred).
• Proven experience with relevant compliance standards.
• Strong background in financial monitoring, reporting, and cost management.