Operations Manager
2026-02-09T17:06:43+00:00
Brites Management
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_2031/logo/Brites%20Management.png
https://www.britesmanagement.com/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Consulting
Management, Business Operations, Advertising & Marketing, Customer Service
2026-02-20T17:00:00+00:00
8
JOB SUMMARY
The Operations Manager will be overseeing housekeeping operations, monitoring cleaners, inspecting units and rooms, managing inventory, and working closely with the reservations/guest services team to coordinate guest needs and ensure unit readiness.
DUTIES AND RESPONSIBILITIES
Operations, Housekeeping & Unit Oversight
- Monitor and supervise cleaning staff and external cleaners to ensure quality,
efficiency, and adherence to company standards.
- Conduct regular inspections of units and rooms before guest check-in and
after check-out.
- Ensure all units are guest-ready, clean, stocked, and properly maintained.
- Identify and report maintenance issues; coordinate with maintenance/vendors for timely resolution.
Inventory & Asset Management
- Maintain accurate inventory of unit supplies, linens, amenities, and cleaning
materials.
- Track usage, minimize loss, and place restock orders as needed.
- Ensure proper storage, labeling, and organization of inventory across units.
Quality Control & Standards
- Implement and enforce cleaning checklists and operational SOPs.
- Address performance gaps through coaching, feedback, and corrective
actions.
- Continuously improve processes to enhance efficiency and guest satisfaction.
Reporting & Administration
- Maintain inspection reports, cleaning logs, and inventory records.
- Provide regular updates on unit status, staff performance, and operational
issues.
- Assist with scheduling cleaners based on occupancy and forecasted demand.
Team Coordination & Communication
- Work closely with the Reservations team to coordinate guest needs, special
requests, and scheduling changes.
- Ensure clear communication regarding check-ins, check-outs, early arrivals,
late departures, and special cleaning requirements.
- Support issue resolution related to guest complaints, cleanliness concerns, or
operational delays.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Degree or Diploma in Housekeeping, Hospitality Management, Hotel Management or a related field
- Minimum 2 years’ experience in housekeeping in a hotel/related background with at least 2 years in a supervision role
- Experience supervising staff and managing day-to-day operations.
- Strong Leadership, communication and problem-solving skills
- Excellent attention to detail and ability to multitask
- Knowledge of housekeeping procedures, chemicals and equipment
- Ability to work flexibly , including weekends and holidays
Operations, Housekeeping & Unit Oversight
Monitor and supervise cleaning staff and external cleaners to ensure quality,
efficiency, and adherence to company standards.
Conduct regular inspections of units and rooms before guest check-in and
after check-out.
Ensure all units are guest-ready, clean, stocked, and properly maintained.
Identify and report maintenance issues; coordinate with maintenance/vendors for timely resolution.
Inventory & Asset Management
Maintain accurate inventory of unit supplies, linens, amenities, and cleaning
materials.
Track usage, minimize loss, and place restock orders as needed.
Ensure proper storage, labeling, and organization of inventory across units.
Quality Control & Standards
Implement and enforce cleaning checklists and operational SOPs.
Address performance gaps through coaching, feedback, and corrective
actions.
Continuously improve processes to enhance efficiency and guest satisfaction.
Reporting & Administration
Maintain inspection reports, cleaning logs, and inventory records.
Provide regular updates on unit status, staff performance, and operational
issues.
Assist with scheduling cleaners based on occupancy and forecasted demand.
Team Coordination & Communication
Work closely with the Reservations team to coordinate guest needs, special
requests, and scheduling changes.
Ensure clear communication regarding check-ins, check-outs, early arrivals,
late departures, and special cleaning requirements.
Support issue resolution related to guest complaints, cleanliness concerns, or
operational delays.
Degree or Diploma in Housekeeping, Hospitality Management, Hotel Management or a related field
Minimum 2 years’ experience in housekeeping in a hotel/related background with at least 2 years in a supervision role
Experience supervising staff and managing day-to-day operations.
Strong Leadership, communication and problem-solving skills
Excellent attention to detail and ability to multitask
Knowledge of housekeeping procedures, chemicals and equipment
Ability to work flexibly , including weekends and holidays
JOB-698a1423b1c97
Vacancy title:
Operations Manager
[Type: FULL_TIME, Industry: Consulting, Category: Management, Business Operations, Advertising & Marketing, Customer Service]
Jobs at:
Brites Management
Deadline of this Job:
Friday, February 20 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Monday, February 9 2026, Base Salary: Not Disclosed
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JOB DETAILS:
JOB SUMMARY
The Operations Manager will be overseeing housekeeping operations, monitoring cleaners, inspecting units and rooms, managing inventory, and working closely with the reservations/guest services team to coordinate guest needs and ensure unit readiness.
DUTIES AND RESPONSIBILITIES
Operations, Housekeeping & Unit Oversight
- Monitor and supervise cleaning staff and external cleaners to ensure quality,
efficiency, and adherence to company standards.
- Conduct regular inspections of units and rooms before guest check-in and
after check-out.
- Ensure all units are guest-ready, clean, stocked, and properly maintained.
- Identify and report maintenance issues; coordinate with maintenance/vendors for timely resolution.
Inventory & Asset Management
- Maintain accurate inventory of unit supplies, linens, amenities, and cleaning
materials.
- Track usage, minimize loss, and place restock orders as needed.
- Ensure proper storage, labeling, and organization of inventory across units.
Quality Control & Standards
- Implement and enforce cleaning checklists and operational SOPs.
- Address performance gaps through coaching, feedback, and corrective
actions.
- Continuously improve processes to enhance efficiency and guest satisfaction.
Reporting & Administration
- Maintain inspection reports, cleaning logs, and inventory records.
- Provide regular updates on unit status, staff performance, and operational
issues.
- Assist with scheduling cleaners based on occupancy and forecasted demand.
Team Coordination & Communication
- Work closely with the Reservations team to coordinate guest needs, special
requests, and scheduling changes.
- Ensure clear communication regarding check-ins, check-outs, early arrivals,
late departures, and special cleaning requirements.
- Support issue resolution related to guest complaints, cleanliness concerns, or
operational delays.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Degree or Diploma in Housekeeping, Hospitality Management, Hotel Management or a related field
- Minimum 2 years’ experience in housekeeping in a hotel/related background with at least 2 years in a supervision role
- Experience supervising staff and managing day-to-day operations.
- Strong Leadership, communication and problem-solving skills
- Excellent attention to detail and ability to multitask
- Knowledge of housekeeping procedures, chemicals and equipment
- Ability to work flexibly , including weekends and holidays
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
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- If you meet the above qualifications, skills and experience share CV on
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
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