Background information about the job or company (e.g., role context, company overview)

Minet is a trusted pan-African advisor that meets the uncertainties of tomorrow by delivering risk and human capital solutions today. As the largest Aon Global Network Correspondent, Minet has access to a network of over 50,000 colleagues in 120 countries as well as proprietary data, research and analytics which enable us to manage and secure the risks of tomorrow and provide clients with an unrivalled advantage.

The Optometrist will support the insurance healthcare function by evaluating optical approval requests and claims, ensuring clinical accuracy, managing provider relationships, driving cost-efficiency, and upholding service delivery standards. The role ensures timely approval of optical requests, reduction of fraud, and compliance with regulatory and internal audit requirements, while safeguarding client satisfaction and protecting the company’s brand values.

Responsibilities or duties

Client Service & Communication

Maintain high-quality communication with clients.

Provide accurate and timely responses to clients and service provider queries, ensuring alignment with service-level expectations.

Optical Claims & Approvals Management

Achieve and maintain an agreed optical approval Turnaround Times (TATs).

Conduct clinical validation of optical prescriptions, lens choices, and diagnoses to prevent fraud, inappropriate costing, or incongruent prescriptions.

Monitor and retain Optical TAT reports; share summaries and insights with management through the supervisor regularly.

Cost Management & Provider Negotiations

Drive annual cost savings through discount negotiations, detection of fraudulent plans or costing, and optimization of claim approvals.

Negotiate reduced optical costs.

Conduct service provider quality assurance audits annually, assessing clinical and commercial standards; prepare detailed post-audit recommendation reports.

Any other duty as may be assigned by the supervisor

Qualifications or requirements (e.g., education, skills)

Key Result Areas

Call Centre support - Customer service.

Cost Management / Cost containment .

Customer satisfaction.

Team Cohesion.

Key Competencies

Strong analytical and clinical assessment skills.

Excellent negotiation and provider relationship skills.

High attention to detail and accuracy.

Strong communication and client management capability.

Ability to work under pressure while maintaining service-level standards.

Ethical judgment and commitment to continuous improvement.

Knowledge And Skills Required

Optical background & knowledge.

Data Analytics & Computer Literacy.

Flexibility.

Teamwork.

Time Management .

Excellent verbal and written communication skills. Solution Oriented

Experience needed

Minimum 2 years’ experience in optical practice or claims assessment (insurance experience is an added advantage).

Strong knowledge of optical products, clinical diagnostics, claims processes, and fraud detection.

Proficiency in healthcare management systems and MS Office Suite.

Professional and Academic Qualifications

Bachelor’s degree or Diploma in Optometry or Ophthalmic Clinical Sciences.

Valid professional practicing license.

• Maintain high-quality communication with clients.
• Provide accurate and timely responses to clients and service provider queries, ensuring alignment with service-level expectations.
• Achieve and maintain an agreed optical approval Turnaround Times (TATs).
• Conduct clinical validation of optical prescriptions, lens choices, and diagnoses to prevent fraud, inappropriate costing, or incongruent prescriptions.
• Monitor and retain Optical TAT reports; share summaries and insights with management through the supervisor regularly.
• Drive annual cost savings through discount negotiations, detection of fraudulent plans or costing, and optimization of claim approvals.
• Negotiate reduced optical costs.
• Conduct service provider quality assurance audits annually, assessing clinical and commercial standards; prepare detailed post-audit recommendation reports.
• Any other duty as may be assigned by the supervisor

• Strong analytical and clinical assessment skills.
• Excellent negotiation and provider relationship skills.
• High attention to detail and accuracy.
• Strong communication and client management capability.
• Ability to work under pressure while maintaining service-level standards.
• Ethical judgment and commitment to continuous improvement.
• Optical background & knowledge.
• Data Analytics & Computer Literacy.
• Flexibility.
• Teamwork.
• Time Management .
• Excellent verbal and written communication skills.
• Solution Oriented
• Proficiency in healthcare management systems and MS Office Suite.

• Bachelor’s degree or Diploma in Optometry or Ophthalmic Clinical Sciences.
• Valid professional practicing license.