Our purpose is to enable and maintain health.

To provide high quality care that exceeds our clients’ expectations.

About Avenue Healthcare

Avenue Healthcare is one of the leading private healthcare groups in East Africa running 3 Hospitals, and 16 Medical Centres across Kenya, and a Home-care business. With over 25 years in the healthcare industry, Avenue Healthcare runs 300 hospital beds with over 1,000 staff members, and more than 400 specialists and serves over 400,000 patients annually, offering primary, secondary, and tertiary healthcare services.

Position: Outpatient Department Manager

Type: Permanent

Location: Kisumu Hospital

Department: Medical Services Management

Reports To: Medical Services Manager

Job Purpose

To lead, coordinate, and ensure high-quality, patient-centered, and efficient delivery of all outpatient services — including General OPD, A&E, Specialist Clinics, Chronic Disease Clinics, Wellness, Dental, Dialysis, ANC, Vaccination, HIV/TB, and OPAT. The role also ensures clinical quality, staff performance, financial sustainability, and strategic growth of outpatient services.

Key Responsibilities

1. People Management

• Supervise all outpatient staff (nurses, doctors, specialists, and support teams).
• Ensure adequate staffing, efficient scheduling, and prudent leave management.
• Identify training needs and coordinate staff development.
• Maintain high staff motivation, accountability, and teamwork.
• Handle performance recognition and disciplinary actions per policy.

2. Operational Oversight

• Manage daily operations across all outpatient service areas.
• Ensure efficient patient flow, scheduling, and room allocation.
• Collaborate with the Client Experience team for appointment management.
• Coordinate specialist clinics and referrals to ensure continuity of care.

3. Clinical Quality & Safety

• Ensure compliance with internal and external standards (SafeCare, ISO, COHSASA).
• Oversee infection control, clinical documentation, and incident reporting.
• Enforce evidence-based care, proper ICD coding, and audit participation.
• Drive continuous quality improvement initiatives.

4. Patient Experience

• Monitor and improve patient waiting times and satisfaction.
• Address complaints and root causes with the Client Experience team.
• Champion patient dignity, confidentiality, and service excellence.

5. Financial Management & Service Growth

• Maintain budget discipline and ensure accurate, timely billing.
• Minimize claim rejections and manage insurance pre-authorizations.
• Support marketing, patient retention, and service expansion initiatives.
• Enhance outpatient financial performance and growth.

6. Strategic Development & Innovation

• Lead new service line development and digital health innovations.
• Engage in hospital strategic planning, health promotion, and preventive programs.
• Build partnerships with internal and external stakeholders.

7. Governance & Reporting

• Participate in committees and strategic meetings.
• Ensure timely reporting of performance metrics, audits, and quality data.

Person Specification

1.A medical degree (MBChB) or B.Sc. Nursing or Diploma in Nursing (KRCHN)

2.A master’s degree or a relevant post graduate training in management will be an added advantage

3.A valid Professional Practicing License

4.Minimum of 3 years of relevant working experience in healthcare management

5.Senior management experience in healthcare

• Supervise all outpatient staff (nurses, doctors, specialists, and support teams)
• Ensure adequate staffing, efficient scheduling, and prudent leave management
• Identify training needs and coordinate staff development
• Maintain high staff motivation, accountability, and teamwork
• Handle performance recognition and disciplinary actions per policy
• Manage daily operations across all outpatient service areas
• Ensure efficient patient flow, scheduling, and room allocation
• Collaborate with the Client Experience team for appointment management
• Coordinate specialist clinics and referrals to ensure continuity of care
• Ensure compliance with internal and external standards (SafeCare, ISO, COHSASA)
• Oversee infection control, clinical documentation, and incident reporting
• Enforce evidence-based care, proper ICD coding, and audit participation
• Drive continuous quality improvement initiatives
• Monitor and improve patient waiting times and satisfaction
• Address complaints and root causes with the Client Experience team
• Champion patient dignity, confidentiality, and service excellence
• Maintain budget discipline and ensure accurate, timely billing
• Minimize claim rejections and manage insurance pre-authorizations
• Support marketing, patient retention, and service expansion initiatives
• Enhance outpatient financial performance and growth
• Lead new service line development and digital health innovations
• Engage in hospital strategic planning, health promotion, and preventive programs
• Build partnerships with internal and external stakeholders
• Participate in committees and strategic meetings
• Ensure timely reporting of performance metrics, audits, and quality data

• A medical degree (MBChB) or B.Sc. Nursing or Diploma in Nursing (KRCHN)
• A master’s degree or a relevant post graduate training in management will be an added advantage
• A valid Professional Practicing License