Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Ban...

Job Purpose:

The Partnerships & Digital Operations Intern supports the day-to-day execution of digital business operations, partner management, customer support, lead conversion, and claims administration within the Partnerships & Digital Innovation Department.

The role is responsible for ensuring smooth customer experiences across digital channels, supporting partner operational requirements, following up on sales opportunities, and coordinating administrative and commercial activities that contribute to growth, service delivery, and operational efficiency.

Key responsibilities:

• Provide timely customer support across digital channels by responding to product, policy, purchase, and service-related inquiries.
• Identify, investigate, and escalate customer journey issues including failed purchases, payment errors, broken links, and incomplete onboarding processes.
• Follow up on leads generated through campaigns, digital channels, and partner referrals to support customer acquisition and conversion.
• Support execution of sales and marketing campaigns, including promotions, customer engagement activities, and performance tracking.
• Receive, log, and follow up on claims submitted through partners, while coordinating with internal teams for timely resolution.
• Support partner onboarding, relationship management, and day-to-day operational matters to ensure effective service delivery.
• Prepare and track partnership documents including contracts, proposals, onboarding packs, approval papers, and related correspondence.
• Prepare meeting agendas, minutes, presentations, reports, and business case documents for internal and external stakeholders.
• Maintain accurate trackers, records, and progress updates for leads, claims, partner engagements, campaigns, and departmental activities.
• Undertake any other duties assigned in support of departmental objectives, operational efficiency, and business growth initiatives.

Knowledge, experience and qualifications required:

• Bachelor's degree in business, marketing, insurance, communication, or a related field.
• Certificate or Diploma in Insurance is an added advantage.
• Familiarity with sales and marketing activities.
• Strong written and verbal communication skills.
• Comfort with analyzing data and campaign performance metrics.
• Excellent time management and organizational skills to handle multiple tasks.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other business tools.
• Detail-oriented and proactive.
• Adaptable and able to work in a fast-paced environment.
• Customer-focused mindset.
• Collaborative and team-oriented.

• Provide timely customer support across digital channels by responding to product, policy, purchase, and service-related inquiries.
• Identify, investigate, and escalate customer journey issues including failed purchases, payment errors, broken links, and incomplete onboarding processes.
• Follow up on leads generated through campaigns, digital channels, and partner referrals to support customer acquisition and conversion.
• Support execution of sales and marketing campaigns, including promotions, customer engagement activities, and performance tracking.
• Receive, log, and follow up on claims submitted through partners, while coordinating with internal teams for timely resolution.
• Support partner onboarding, relationship management, and day-to-day operational matters to ensure effective service delivery.
• Prepare and track partnership documents including contracts, proposals, onboarding packs, approval papers, and related correspondence.
• Prepare meeting agendas, minutes, presentations, reports, and business case documents for internal and external stakeholders.
• Maintain accurate trackers, records, and progress updates for leads, claims, partner engagements, campaigns, and departmental activities.
• Undertake any other duties assigned in support of departmental objectives, operational efficiency, and business growth initiatives.

• Strong written and verbal communication skills.
• Comfort with analyzing data and campaign performance metrics.
• Excellent time management and organizational skills to handle multiple tasks.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other business tools.
• Detail-oriented and proactive.
• Adaptable and able to work in a fast-paced environment.
• Customer-focused mindset.
• Collaborative and team-oriented.

• Bachelor's degree in business, marketing, insurance, communication, or a related field.
• Certificate or Diploma in Insurance is an added advantage.
• Familiarity with sales and marketing activities.