Job Overview:

The People & Culture (P&C) Associate supports the effective delivery of core workforce processes, data management, and coordination of P&C activities within the Global Emergency Unit (EmU), with a particular focus on the Global Surge Team (GST). This role plays an important part in ensuring that employee data, systems, and processes are accurate, up to date, and well-coordinated to support operations in a dynamic context.

This is a hands-on, detail-oriented role that requires a strong ability to learn quickly, follow and apply processes consistently, and manage information with a high level of accuracy. The P&C Associate will work closely with colleagues across P&C, Finance, and EmU’s Deployment Team, supporting day-to-day operations while helping to identify and resolve process or data issues.

Success in this role requires strong attention to detail, learning agility, and an ability to think across systems, understanding how data, processes, and teams connect, and providing problem-solving support when something may be misaligned. This role offers an opportunity to build experience in emergency P&C operations, systems, and data in a fast-paced and mission-driven environment.

Location: This is a national contracted position based in Honduras, Nigeria, or Kenya.

Major Responsibilities:

Global Surge Team Process Management

In partnership with EmU’s Deployment Management Team, ensure GST benefit processes (e.g., leave of absence, status changes) are managed accurately and in a timely manner, including conducting monthly audits in Workday to confirm data accuracy.Coordinate with EmU Finance and Deployment Management to collect, organize, and validate GST-related workforce cost data, supporting budgeting, tracking, and reporting activities.Provide coordination and administrative support for P&C initiatives impacting GST staff, including tracking timelines, maintaining documentation, providing communication and reminders, and supporting implementation.Help ensure that GST policies and processes are consistently applied, escalating exceptions, questions, or risks to senior team members as needed.Maintain organized records and documentation related to GST processes to support audit readiness and knowledge continuity.

People Data Management and HRIS Integrity

Perform accurate and timely data entry, updates, and maintenance in HR systems (e.g., Workday), ensuring alignment with established processes and data standards.Conduct regular data quality checks, including reviewing reports and employee records to identify missing information, inconsistencies, or errors.Investigate and flag data discrepancies, following up with relevant stakeholders to support resolution and ensure corrections are completed.Support the improvement of HR data processes by documenting recurring issues and suggesting practical enhancements.

P&C Analytics and Continuous Improvement

Compile and prepare recurring workforce reports (e.g., attrition, training completion, vacation tracking), ensuring data is accurate and up to date.Review data outputs to identify basic trends, gaps, or irregularities, and escalate findings for further analysis.Track and follow up on mandatory training completion (e.g., Kaya), maintaining trackers and coordinating reminders with relevant teams.Maintain and update dashboards, spreadsheets, and trackers, ensuring they are accurate, user-friendly, and accessible.Support ongoing process reviews by sharing feedback based on day-to-day usage of systems and tools.Assist in implementing process improvements by updating templates, trackers, and guidance materials as directed.

Communications Management

Maintain and regularly update P&C information on RescueNet and other internal platforms, ensuring content is accurate, current, and accessible.Draft and coordinate routine communications, including reminders for training, policy updates, and key deadlines.Support staff engagement and recognition initiatives by tracking activities, sending reminders, and coordinating logistics.Respond to or triage basic P&C-related queries, directing more complex issues to appropriate team members.

Other Administrative Support

Provide day-to-day coordination and administrative support across P&C activities, including scheduling, documentation, and follow-ups.Assist with tasks related to duty of care, gender equality, diversity and inclusion, and other P&C priorities as needed.Support cross-team collaboration by ensuring timely follow-up on action items and clear documentation of tasks and decisions.

Key Working Relationships:

Position Reports to: Management in Partnership structure between the Director, People and Culture, Emergency Unit and the Senior P&C Operations Manager

Other Internal and/or external contacts: Internal: Emu P&C Team; HR Operations Team; EmU Team;CRRD P&C Team; GST Technical Focal Points; HQ P&C colleagues in technical units (Benefits, Compensation, etc).Actively Supports: 70+ Emergency Unit staff + 150 GST staff (remotely)

Job Requirements:

Education & Experience

Bachelor’s degree in Human Resources, Business Administration, Social Sciences, or a related field (or equivalent experience).

Approximately 1–3 years of relevant experience in HR/P&C, administration, data management, or operations.

Exposure to fast-paced or international work environments is an advantage.

Technical Skills & Knowledge

Moderate experience with HR systems (e.g., Workday) or similar tools.

Experience supporting data entry, tracking, and simple reporting.

Proficiency in Excel or Google Sheets (e.g., sorting, basic formulas, data tracking).

General understanding of HR/P&C processes (e.g., employee data updates, leave, benefits).

Awareness of the importance of data accuracy and confidentiality.

English proficiency required; fluency in Arabic, French or English preferred.

Core Competencies

Demonstrates strong accuracy and care in managing data, processes, and administrative tasks.

Quickly understands and adapts to new systems, tools, and ways of working in a dynamic environment.

Developing ability to recognize how processes, data, and teams connect, and to flag inconsistencies or gaps.

Proactively identifies issues, investigates root causes at a basic level, and seeks guidance to support effective resolution.

Effectively manages multiple tasks and priorities, ensuring deadlines are met with appropriate planning and follow-up.

Builds positive working relationships and collaborates effectively with colleagues across teams and functions.

Communicates clearly and professionally, both in writing and verbally, adapting style to different audiences.

Approaches work with a strong focus on supporting employees and delivering a positive user experience.

Handles sensitive information with discretion and maintains high standards of professionalism.

Remains flexible and effective in fast-paced, changing, and diverse environments.

Demonstrates curiosity and commitment to ongoing learning and development within P&C

Working Environment: Remote/flexible work environment. Must have stable connection to internet.

• In partnership with EmU’s Deployment Management Team, ensure GST benefit processes (e.g., leave of absence, status changes) are managed accurately and in a timely manner, including conducting monthly audits in Workday to confirm data accuracy.
• Coordinate with EmU Finance and Deployment Management to collect, organize, and validate GST-related workforce cost data, supporting budgeting, tracking, and reporting activities.
• Provide coordination and administrative support for P&C initiatives impacting GST staff, including tracking timelines, maintaining documentation, providing communication and reminders, and supporting implementation.
• Help ensure that GST policies and processes are consistently applied, escalating exceptions, questions, or risks to senior team members as needed.
• Maintain organized records and documentation related to GST processes to support audit readiness and knowledge continuity.
• Perform accurate and timely data entry, updates, and maintenance in HR systems (e.g., Workday), ensuring alignment with established processes and data standards.
• Conduct regular data quality checks, including reviewing reports and employee records to identify missing information, inconsistencies, or errors.
• Investigate and flag data discrepancies, following up with relevant stakeholders to support resolution and ensure corrections are completed.
• Support the improvement of HR data processes by documenting recurring issues and suggesting practical enhancements.
• Compile and prepare recurring workforce reports (e.g., attrition, training completion, vacation tracking), ensuring data is accurate and up to date.
• Review data outputs to identify basic trends, gaps, or irregularities, and escalate findings for further analysis.
• Track and follow up on mandatory training completion (e.g., Kaya), maintaining trackers and coordinating reminders with relevant teams.
• Maintain and update dashboards, spreadsheets, and trackers, ensuring they are accurate, user-friendly, and accessible.
• Support ongoing process reviews by sharing feedback based on day-to-day usage of systems and tools.
• Assist in implementing process improvements by updating templates, trackers, and guidance materials as directed.
• Maintain and regularly update P&C information on RescueNet and other internal platforms, ensuring content is accurate, current, and accessible.
• Draft and coordinate routine communications, including reminders for training, policy updates, and key deadlines.
• Support staff engagement and recognition initiatives by tracking activities, sending reminders, and coordinating logistics.
• Respond to or triage basic P&C-related queries, directing more complex issues to appropriate team members.
• Provide day-to-day coordination and administrative support across P&C activities, including scheduling, documentation, and follow-ups.
• Assist with tasks related to duty of care, gender equality, diversity and inclusion, and other P&C priorities as needed.
• Support cross-team collaboration by ensuring timely follow-up on action items and clear documentation of tasks and decisions.

• Strong attention to detail
• Learning agility
• Ability to think across systems
• Problem-solving skills
• Proficiency in Excel or Google Sheets (e.g., sorting, basic formulas, data tracking)
• Moderate experience with HR systems (e.g., Workday) or similar tools
• Experience supporting data entry, tracking, and simple reporting
• General understanding of HR/P&C processes
• Awareness of data accuracy and confidentiality
• English proficiency required; fluency in Arabic, French or English preferred

• Bachelor’s degree in Human Resources, Business Administration, Social Sciences, or a related field (or equivalent experience).
• Approximately 1–3 years of relevant experience in HR/P&C, administration, data management, or operations.
• Exposure to fast-paced or international work environments is an advantage.