Background

Good Neighbors Kenya was established in 1995. We undertake CDPs (Community Development Projects) aimed at empowering community members for self-reliance by targeting individual children and the community as a whole. We target the vulnerable and marginalized community members both in the urban and rural parts of the country with a key focus in improving access to quality education. On the other hand, we focus on empowering the parents through Income Generation for self-reliance and in order to meet their needs for a sustainable community.

Position Purpose

The Performance Development Manager strengthens organizational performance across Partnership Countries by developing regional performance management systems, supporting operational improvement, building organizational capacity, and promoting evidence-based decision-making.

The position serves as a strategic partner to Partnership Countries by driving continuous improvement and enhancing organizational effectiveness throughout the Africa region.

Key Responsibilities

Performance Management

• Develop and maintain regional performance management frameworks
• Establish organizational KPIs and performance indicators
• Analyze performance trends and prepare management reports
• Facilitate regional performance review meetings
• Recommend performance improvement actions

Performance Improvement & Organizational Development

• Conduct Partnership Countries performance assessments
• Develop and monitor Partnership Countries Improvement Plans
• Identify operational gaps and recommend improvements
• Support organizational development initiatives
• Promote continuous improvement across the Africa Region

Capacity Development & Knowledge Management

• Identify organizational capacity needs
• Design and facilitate learning initiatives
• Develop operational guidance and tools
• Promote knowledge sharing and best practices

Strategic Support

• Provide strategic operational support to Partnership Countries
• Support regional planning and decision-making
• Coordinate cross-functional initiatives
• Prepare analytical reports and recommendations

Qualifications & Competencies

Education

Bachelor or Master's degree in International Development, Development Studies, Public Administration, Monitoring and Evaluation, Project Management, Social Sciences, or another relevant field

Professional Experience

• Minimum seven years of relevant professional experience
• Experience in international NGOs or development organizations
• Experience in performance management, organizational development, or strategic planning
• Professional experience in African countries other than the candidate's country of origin is an asset.
• Experience supporting multi-country operations is preferred.

• Develop and maintain regional performance management frameworks
• Establish organizational KPIs and performance indicators
• Analyze performance trends and prepare management reports
• Facilitate regional performance review meetings
• Recommend performance improvement actions
• Conduct Partnership Countries performance assessments
• Develop and monitor Partnership Countries Improvement Plans
• Identify operational gaps and recommend improvements
• Support organizational development initiatives
• Promote continuous improvement across the Africa Region
• Identify organizational capacity needs
• Design and facilitate learning initiatives
• Develop operational guidance and tools
• Promote knowledge sharing and best practices
• Provide strategic operational support to Partnership Countries
• Support regional planning and decision-making
• Coordinate cross-functional initiatives
• Prepare analytical reports and recommendations

• Performance management
• Organizational development
• Strategic planning
• Data analysis
• Report writing
• Facilitation
• Capacity building
• Knowledge management
• Cross-functional coordination

• Bachelor or Master's degree in International Development, Development Studies, Public Administration, Monitoring and Evaluation, Project Management, Social Sciences, or another relevant field
• Minimum seven years of relevant professional experience
• Experience in international NGOs or development organizations
• Professional experience in African countries other than the candidate's country of origin is an asset.
• Experience supporting multi-country operations is preferred.