The Role

As PMO Lead, you will be the delivery spine for each country: the single owner of the deployment plan from contract signature through go-live. Without this role, every deployment runs on senior leadership's personal bandwidth. Your job is to change that.

Critically, you are also the person the customer deals with day to day during deployment, managing their expectations, keeping them informed, and making sure the programme feels well-run from their side, not just ours.

You will work at the intersection of our customers, Amini's internal delivery functions (Engineering, Tech, Product,Customer Success), and Commercial, translating a signed contract into a live, working deployment, and then into a repeatable playbook for the next country.

Responsibilities

• Delivery Ownership
  • Own the deployment plan end to end for each new country, from contract signature through go-live
  • Act as the single point of accountability for delivery timelines, risks, and status
  • Own the handover points between stages (e.g., contract sign to deployment, deployment to steady-state support) and make sure nothing falls through the cracks
• Customer Programme Management
  • Act as the primary point of contact for the government customer throughout the deployment, running status updates, managing expectations, and resolving issues before they become escalations
  • Manage scope and changes with the customer directly: knowing what's in the original agreement, what's a reasonable accommodation, and when something needs to be escalated commercially
  • Report deployment status and milestones clearly to both leadership and the customer, on a regular cadence
• Cross-Functional Coordination
  • Coordinate across functions involved in delivery (Engineering/RUN, Hardware, Forward Deployed Engineers, Customer Success) to keep each deployment on track
  • Flag risks and blockers early, with enough lead time for leadership to act
  • Partner with the regional commercial teams (e.g., Caribbean, Africa) to ensure a smooth handover from contract signature into delivery
• Process & Playbook Building
  • Build a standard, repeatable delivery playbook so each new country launch gets faster and lower-risk than the last
  • Establish tracking and reporting processes where none currently exist
  • Contribute to Amini's broader shift from heroic individual effort to scalable, distributed execution

What You Will Have: Essential

• Extensive experience in a programme/project management or delivery management role, ideally owning end-to-end delivery for external customers (not just internal projects)
• Direct experience managing customer-facing programmes: comfortable being the face of a delivery team to a client, not just coordinating internally
• Comfortable being the accountable owner for a plan that depends on other functions' work, without formal authority over those teams
• Strong stakeholder management skills, able to manage expectations and communicate confidently with government or enterprise client stakeholders
• Strong organisational skills, able to build tracking and reporting processes from scratch
• Experience working across time zones and with distributed, cross-functional teams
• Calm under pressure: early deployments will surface things the plan didn't anticipate

What You Will Have: Highly Desirable

• Experience in infrastructure, telecom, or hardware-adjacent deployments (physical, in-country rollouts rather than pure software launches)
• Experience supporting government or public-sector customers through onboarding/go-live
• Experience with sovereign cloud, data residency, or digital public infrastructure (DPI) programmes
• PMP, PRINCE2, or similar certification
• Prior work in Global South markets

• Delivery Ownership
  • Own the deployment plan end to end for each new country, from contract signature through go-live
  • Act as the single point of accountability for delivery timelines, risks, and status
  • Own the handover points between stages (e.g., contract sign to deployment, deployment to steady-state support) and make sure nothing falls through the cracks
• Customer Programme Management
  • Act as the primary point of contact for the government customer throughout the deployment, running status updates, managing expectations, and resolving issues before they become escalations
  • Manage scope and changes with the customer directly: knowing what's in the original agreement, what's a reasonable accommodation, and when something needs to be escalated commercially
  • Report deployment status and milestones clearly to both leadership and the customer, on a regular cadence
• Cross-Functional Coordination
  • Coordinate across functions involved in delivery (Engineering/RUN, Hardware, Forward Deployed Engineers, Customer Success) to keep each deployment on track
  • Flag risks and blockers early, with enough lead time for leadership to act
  • Partner with the regional commercial teams (e.g., Caribbean, Africa) to ensure a smooth handover from contract signature into delivery
• Process & Playbook Building
  • Build a standard, repeatable delivery playbook so each new country launch gets faster and lower-risk than the last
  • Establish tracking and reporting processes where none currently exist
  • Contribute to Amini's broader shift from heroic individual effort to scalable, distributed execution

• Strong stakeholder management skills
• Strong organisational skills
• Experience working across time zones and with distributed, cross-functional teams
• Calm under pressure

• Extensive experience in a programme/project management or delivery management role, ideally owning end-to-end delivery for external customers (not just internal projects)
• Direct experience managing customer-facing programmes: comfortable being the face of a delivery team to a client, not just coordinating internally
• Comfortable being the accountable owner for a plan that depends on other functions' work, without formal authority over those teams
• Experience in infrastructure, telecom, or hardware-adjacent deployments (physical, in-country rollouts rather than pure software launches)
• Experience supporting government or public-sector customers through onboarding/go-live
• Experience with sovereign cloud, data residency, or digital public infrastructure (DPI) programmes
• PMP, PRINCE2, or similar certification
• Prior work in Global South markets