Introduction

Chartered in 1983, Aga Khan University (AKU) is a private, autonomous, and self-governing international university, with 13 teaching sites in 6 countries over three continents. An integral part of the Aga Khan Development Network, AKU provides higher education in multiple health science and social science disciplines, carries out research pertinent primarily to low- and middle-income countries and operates 7 hospitals (soon 8) and over 325 outreach clinics, all at international standards. It has almost 2,500 students and 14,000 staff. The University is both a model of academic excellence and an agent of social change. As a leading international institution dedicated to excellence and change, AKU operates on the core principles of quality, relevance, impact, and access.

Job Summary

To provide reliable porter, sample transportation, and general operational support to the NGS Unit by ensuring the safe and timely collection and delivery of laboratory samples, documents, supplies, and other materials, while supporting the day-to-day logistical and operational requirements of the Unit.

Responsibilities

• Collect and transport NGS samples from the hospital laboratory to the NGS Unit.
• Deliver documents, samples, supplies, and other materials to designated locations.
• Run authorised errands for the NGS Unit.
• Support movement and distribution of supplies and materials.
• Assist with receipt and delivery of routine Unit supplies.
• Support preparation and set-up for meetings, training, workshops, and Unit activities.
• Undertake basic administrative and logistical tasks as assigned.
• Maintain confidentiality of patient, laboratory, and institutional information.
• Comply with all relevant hospital, laboratory, safety, and infection prevention procedures.
• Report any delays, discrepancies, incidents, or operational concerns promptly.
• Perform other related duties as assigned by the supervisor.

Requirements

• Minimum KCSE or equivalent qualification.
• Additional training in porter services, healthcare support, customer service, or a related area will be an added advantage.

Relevant Experience

• Previous experience in a hospital, laboratory, healthcare, or institutional environment is preferred.

Personal Characteristics & Behaviours

• Reliable and responsible.
• Trustworthy and able to maintain confidentiality.
• Physically fit and able to undertake regular movement and delivery duties.
• Good communication and interpersonal skills.
• Punctual and dependable.
• Organised and attentive to detail.
• Customer-service oriented and professional.
• Ability to work as part of a multidisciplinary team.
• Willingness to perform a range of operational and support duties.
• Ability to work with minimal supervision and escalate issues appropriately.

• Collect and transport NGS samples from the hospital laboratory to the NGS Unit.
• Deliver documents, samples, supplies, and other materials to designated locations.
• Run authorised errands for the NGS Unit.
• Support movement and distribution of supplies and materials.
• Assist with receipt and delivery of routine Unit supplies.
• Support preparation and set-up for meetings, training, workshops, and Unit activities.
• Undertake basic administrative and logistical tasks as assigned.
• Maintain confidentiality of patient, laboratory, and institutional information.
• Comply with all relevant hospital, laboratory, safety, and infection prevention procedures.
• Report any delays, discrepancies, incidents, or operational concerns promptly.
• Perform other related duties as assigned by the supervisor.

• Ability to follow instructions and established procedures accurately
• Good communication and interpersonal skills
• Organised and attentive to detail
• Customer-service oriented and professional
• Ability to work as part of a multidisciplinary team
• Ability to work with minimal supervision and escalate issues appropriately

• Minimum KCSE or equivalent qualification.
• Additional training in porter services, healthcare support, customer service, or a related area will be an added advantage.