My Bank, My Choice, My Future

The Principal ICT Officer will provide strategic leadership, planning, governance, and oversight of the organization’s ICT infrastructure environment, ensuring the availability, security, resilience, performance, and scalability of technology platforms that support business operations and digital transformation initiatives.

He/she will also be responsible for developing infrastructure strategies, managing infrastructure projects, enforcing ICT standards and policies, overseeing disaster recovery and business continuity capabilities, and leading technical teams in the delivery of secure and reliable ICT services.

Key Responsibilities

• Provide end user support and training users on effective and efficient use of ICT facilities.
• Manage and administer Domain Policies, DNS, DHCP, Active Directory and Security.
• Install, configure, administer and manage the Corporate Antivirus System and ensure the appropriate level of anti-virus protection.
• Manage computer hardware preventive maintenance and repairs.
• Develop computer hardware specifications and evaluations.
• Install, manage and monitor the money transfer systems – MoneyGram, RIA and Western Union.
• Manage user accounts, file-access and resource privileges.
• Implement and maintain FTP, SFTP and Web servers.
• Manage SAN storage and virtualization.
• Install and manage security certificates.
• Monitor and report on server health.
• Develop and implement ICT infrastructure strategies aligned with organizational objectives.
• Manage enterprise servers, storage systems, virtualization platforms, and operating systems.
• Ensure optimum performance, availability, and capacity of ICT infrastructure.
• Administer Windows, Linux, and other enterprise platforms.
• Manage Active Directory, identity management, and access control systems.
• Oversee database and application hosting environments.
• Maintain system documentation and configuration records.
• Implement infrastructure security controls and best practices.
• Manage endpoint security, firewalls, intrusion detection/prevention systems, and vulnerability management.
• Conduct infrastructure risk assessments and support compliance audits.
• Ensure adherence to organizational ICT security policies and regulatory requirements.
• Develop and maintain backup and disaster recovery solutions.
• Test business continuity and disaster recovery plans regularly.
• Manage cloud infrastructure services and hybrid environments.
• Monitor cloud resource utilization, costs, and performance.
• Coordinate ICT infrastructure procurement activities.
• Manage relationships with ICT vendors, suppliers, and service providers.
• Monitor SLA compliance and contract performance.
• Lead infrastructure implementation and upgrade projects.
• Participate in digital transformation initiatives.
• Prepare project plans, budgets, and progress reports.
• Supervise ICT Officers in infrastructure management.
• Recommend infrastructure improvements and modernization initiatives.

Knowledge, Skills & Abilities

• A minimum of nine (9) years relevant work experience, three years served at the grade of Senior ICT Officer in the public service or private sector.
• Bachelor’s degree in any of the following fields: Computer Science, Information Technology or other equivalent qualifications from a recognized institution.
• Professional ICT qualification in either Microsoft Certified Professional certifications, VMware VCP, ITIL, AWS, Azure, or Google Cloud certifications.
• Management course lasting not less than four (4) weeks from a recognized institution.
• Proficiency in computer applications.
• Good interpersonal and communication skills.
• Possess high levels of integrity, ethical standards and professionalism.
• Ability to drive change, emotional intelligence and attention to detail.
• Independence and objectivity.
• Knowledge of Active Directory administration.
• General desktop support knowledge, including hardware, software, networking, virtualization and cloud concepts.
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• Highly self-motivated, with good analytical and problem-solving abilities.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Fulfilled the requirements of Chapter Six of the Constitution.

• Provide end user support and training users on effective and efficient use of ICT facilities.
• Manage and administer Domain Policies, DNS, DHCP, Active Directory and Security.
• Install, configure, administer and manage the Corporate Antivirus System and ensure the appropriate level of anti-virus protection.
• Manage computer hardware preventive maintenance and repairs.
• Develop computer hardware specifications and evaluations.
• Install, manage and monitor the money transfer systems – MoneyGram, RIA and Western Union.
• Manage user accounts, file-access and resource privileges.
• Implement and maintain FTP, SFTP and Web servers.
• Manage SAN storage and virtualization.
• Install and manage security certificates.
• Monitor and report on server health.
• Develop and implement ICT infrastructure strategies aligned with organizational objectives.
• Manage enterprise servers, storage systems, virtualization platforms, and operating systems.
• Ensure optimum performance, availability, and capacity of ICT infrastructure.
• Administer Windows, Linux, and other enterprise platforms.
• Manage Active Directory, identity management, and access control systems.
• Oversee database and application hosting environments.
• Maintain system documentation and configuration records.
• Implement infrastructure security controls and best practices.
• Manage endpoint security, firewalls, intrusion detection/prevention systems, and vulnerability management.
• Conduct infrastructure risk assessments and support compliance audits.
• Ensure adherence to organizational ICT security policies and regulatory requirements.
• Develop and maintain backup and disaster recovery solutions.
• Test business continuity and disaster recovery plans regularly.
• Manage cloud infrastructure services and hybrid environments.
• Monitor cloud resource utilization, costs, and performance.
• Coordinate ICT infrastructure procurement activities.
• Manage relationships with ICT vendors, suppliers, and service providers.
• Monitor SLA compliance and contract performance.
• Lead infrastructure implementation and upgrade projects.
• Participate in digital transformation initiatives.
• Prepare project plans, budgets, and progress reports.
• Supervise ICT Officers in infrastructure management.
• Recommend infrastructure improvements and modernization initiatives.

• Proficiency in computer applications.
• Good interpersonal and communication skills.
• Possess high levels of integrity, ethical standards and professionalism.
• Ability to drive change, emotional intelligence and attention to detail.
• Independence and objectivity.
• Knowledge of Active Directory administration.
• General desktop support knowledge, including hardware, software, networking, virtualization and cloud concepts.
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• Highly self-motivated, with good analytical and problem-solving abilities.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.

• Bachelor’s degree in any of the following fields: Computer Science, Information Technology or other equivalent qualifications from a recognized institution.
• Professional ICT qualification in either Microsoft Certified Professional certifications, VMware VCP, ITIL, AWS, Azure, or Google Cloud certifications.
• Management course lasting not less than four (4) weeks from a recognized institution.
• Fulfilled the requirements of Chapter Six of the Constitution.