Background

Cytonn Investments is an investments and real estate company, with offices in Nairobi - Kenya and DC Metro area - U.S. We are primarily focused on offering alternative investment solutions to global institutional investors, individual high net-worth investors, local institutional investors and diaspora investors interested in the East-African region.

Responsibilities

• Assist in documenting product requirements, workflows, and feature requests.
• Conduct research on competitor offerings, pricing models, and customer preferences (especially diaspora-focused services).
• Participate in product testing and feature validation to ensure usability and client satisfaction.
• Create and schedule social media content highlighting Vunoh's product benefits and customer success stories.
• Assist in planning and executing product marketing campaigns targeting diaspora communities (Facebook, TikTok, LinkedIn, WhatsApp groups, and community pages).
• Support the development and execution of December holiday campaigns, promoting Vunoh's Errand, Investment, and Real Estate services for seasonal needs (e.g., gifting, home support, family errands).
• Conduct outreach to diaspora associations, church groups, and influencer partners for campaign collaboration.
• Support process improvement initiatives that enhance customer experience and retention.
• Document client feedback and prepare summary reports for the Product and Client Service teams.
• Manage social media engagement (comments, DMs, inquiries) and escalate potential leads to the Product or Client Service team.

Requirements

• Bachelor's degree or ongoing studies in Business, Marketing, Communication, or Technology.
• Strong interest in product management, diaspora marketing, or fintech innovation
• Excellent communication, organization, and digital marketing skills.
• Familiarity with social media management tools (Meta Business Suite, Canva, Buffer, or HubSpot).
• Creative, proactive, and detail-oriented mindset with a passion for storytelling.
• A minimum Score of B in your KSCE exams.
• Ability to balance multiple projects and collaborate across teams.
• Bonus: Understanding of diaspora communities and cross-border customer behaviour

• Assist in documenting product requirements, workflows, and feature requests.
• Conduct research on competitor offerings, pricing models, and customer preferences (especially diaspora-focused services).
• Participate in product testing and feature validation to ensure usability and client satisfaction.
• Create and schedule social media content highlighting Vunoh's product benefits and customer success stories.
• Assist in planning and executing product marketing campaigns targeting diaspora communities (Facebook, TikTok, LinkedIn, WhatsApp groups, and community pages).
• Support the development and execution of December holiday campaigns, promoting Vunoh's Errand, Investment, and Real Estate services for seasonal needs (e.g., gifting, home support, family errands).
• Conduct outreach to diaspora associations, church groups, and influencer partners for campaign collaboration.
• Support process improvement initiatives that enhance customer experience and retention.
• Document client feedback and prepare summary reports for the Product and Client Service teams.
• Manage social media engagement (comments, DMs, inquiries) and escalate potential leads to the Product or Client Service team.

• Excellent communication skills
• Organization skills
• Digital marketing skills
• Familiarity with social media management tools (Meta Business Suite, Canva, Buffer, or HubSpot)
• Creative mindset
• Proactive approach
• Detail-oriented
• Passion for storytelling
• Ability to balance multiple projects
• Collaboration across teams
• Understanding of diaspora communities and cross-border customer behaviour (bonus)

• Bachelor's degree or ongoing studies in Business, Marketing, Communication, or Technology
• A minimum Score of B in your KSCE exams