Background information about the job or company

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...

Responsibilities or duties

Gain a deep understanding of the banks digital platforms working with vendors and the Technology team to define the platform roadmap, customizations and change requests. Minimize outages and optimize recovery time through proactive measures and rapid incident response. Ensure resource optimization and capacity planning for scalable and resilient systems. Implement and maintain monitoring systems to ensure application and infrastructure health. Perform error trend analysis to proactively identify and resolve issues. Lead root cause analysis and resolution of recurring issues. Drive continuous improvement in incident response processes. Automate technical support operational tasks and workflows to improve efficiency and reduce manual intervention. Develop tools and scripts to streamline technology support operations. Create and maintain comprehensive documentation for systems, processes, and troubleshooting guides. Lead reliability-focused projects and collaborate with cross-functional teams to deliver robust solutions. Collaborate with security teams to implement security baselines, vulnerability remediation, and certificate management. Participate in architecture and design reviews to ensure resilience, scalability, and operability are built into systems from inception.

Qualifications or requirements

Bachelor’s degree in computer science/ technology related (Required). Professional qualification/certification in Project Management/ Product Management/ Agile Methodologies (Added advantage). Master’s Degree Computer Science or Business related (Added advantage).

Experience needed

5 years’ work experience in IT, with at least: 3 years’ experience in mobile banking, internet banking and Digital lending support (Required) 1- year experience in Payment Platform configuration and Support (Required). 2 years’ experience in Project Management / Relationship Management/Customer Experience Management (Desired). 1-year experience in Devops and Agile practice (Required).

• Gain a deep understanding of the banks digital platforms working with vendors and the Technology team to define the platform roadmap, customizations and change requests.
• Minimize outages and optimize recovery time through proactive measures and rapid incident response.
• Ensure resource optimization and capacity planning for scalable and resilient systems.
• Implement and maintain monitoring systems to ensure application and infrastructure health.
• Perform error trend analysis to proactively identify and resolve issues.
• Lead root cause analysis and resolution of recurring issues.
• Drive continuous improvement in incident response processes.
• Automate technical support operational tasks and workflows to improve efficiency and reduce manual intervention.
• Develop tools and scripts to streamline technology support operations.
• Create and maintain comprehensive documentation for systems, processes, and troubleshooting guides.
• Lead reliability-focused projects and collaborate with cross-functional teams to deliver robust solutions.
• Collaborate with security teams to implement security baselines, vulnerability remediation, and certificate management.
• Participate in architecture and design reviews to ensure resilience, scalability, and operability are built into systems from inception.

• Bachelor’s degree in computer science/ technology related (Required).
• Professional qualification/certification in Project Management/ Product Management/ Agile Methodologies (Added advantage).
• Master’s Degree Computer Science or Business related (Added advantage).