TP is a trusted partner to many of the world’s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.

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Project Coordinator

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

Location

Nairobi

Job Field

Project and Program Management

You will be accountable for the full life cycle, end to end delivery of multiple operational, business, IT and telephony focused projects, through the effective management of multi-disciplined project teams and using planning tools including MS Project and Timeline. You will have demonstrable experience of working with conflicting deadlines in a pressurised environment and be comfortable providing quality solutions at pace. The ideal candidate must have experience in account management, 3rd party (Internal and External) vendor management, project management and/or operations management within a Contact Centre environment. You must be able to manage simultaneous complex projects and work across internal and external teams and demonstrate an ability and experience of conflict management to resolution.

Job Details

Thrive in a fast paced environment

Be organised and have the ability to manage several projects at the same time.

Work remotely with colleagues, clients and external suppliers and have strong verbal and written communication skills.

Ability work autonomously, seeking permission to proceed as required from Internal and External stakeholders.

Confident with managing changing requirements, able to action rapid impact analysis and make recommendations.

Strong Prince2 methodology (Planning, Governance, Reporting), experience in Agile delivery.

Strong Risk and Issues Management and reporting.

Able to demonstrate strong IT skills, including MS Office suite, MS Project and MS Planner.

Process and system adaptability and fluency.

Requirements

Educated to degree level or equivalent

Must have experience of sole responsibility for end to end project delivery within a Contact Centre or similar environment

Experience of external customer facing projects

Outstanding stakeholder relationship skills (internal and external)

Proven delivery of cross functional projects, ideally including over £1m initiatives

Experience of operational improvement projects, IT application development and deployment projects, telephony projects

Current Prince 2 Practitioner qualification (Agile qualification preferred)

• Accountable for the full life cycle, end to end delivery of multiple operational, business, IT and telephony focused projects.
• Effective management of multi-disciplined project teams.
• Working with conflicting deadlines in a pressurised environment.
• Providing quality solutions at pace.
• Account management.
• 3rd party (Internal and External) vendor management.
• Project management and/or operations management within a Contact Centre environment.
• Manage simultaneous complex projects.
• Work across internal and external teams.
• Conflict management to resolution.
• Manage several projects at the same time.
• Work remotely with colleagues, clients and external suppliers.
• Work autonomously, seeking permission to proceed as required from Internal and External stakeholders.
• Manage changing requirements.
• Action rapid impact analysis and make recommendations.
• Apply Prince2 methodology (Planning, Governance, Reporting).
• Experience in Agile delivery.
• Risk and Issues Management and reporting.
• Utilize IT skills, including MS Office suite, MS Project and MS Planner.
• Adapt to and become fluent in processes and systems.
• Sole responsibility for end to end project delivery within a Contact Centre or similar environment.
• Deliver cross functional projects, ideally including over £1m initiatives.
• Manage operational improvement projects, IT application development and deployment projects, telephony projects.

• Planning tools (MS Project, Timeline)
• Working under pressure
• Account management
• Vendor management (Internal and External)
• Project management
• Operations management
• Conflict management
• Verbal and written communication skills
• Autonomy
• Managing changing requirements
• Impact analysis
• Prince2 methodology (Planning, Governance, Reporting)
• Agile delivery
• Risk and Issues Management
• IT skills (MS Office suite, MS Project, MS Planner)
• Process and system adaptability and fluency
• Stakeholder relationship skills (internal and external)

• Educated to degree level or equivalent
• Experience of sole responsibility for end to end project delivery within a Contact Centre or similar environment
• Experience of external customer facing projects
• Proven delivery of cross functional projects, ideally including over £1m initiatives
• Experience of operational improvement projects, IT application development and deployment projects, telephony projects
• Current Prince 2 Practitioner qualification (Agile qualification preferred)