Background

The Digital Health Agency (DHA) is a government body dedicated to transforming healthcare delivery through the integration of cutting-edge digital technologies. Our mission is to enhance healthcare accessibility, improve patient outcomes, and ensure data security by developing and maintaining a comprehensive digital health ecosystem across Kenya.

Key Responsibilities

This position is responsible for ensuring the reliable, secure, and efficient operation of all IT and HMIS systems, including implementation, maintenance, and user support by performing the following tasks:

• Assist on day-to-day technical and operational support to health care workers in health facilities for DHA digital health systems. (Provider portal and HMIS).
• Undertaking SHA registration and related workflows.
• Supporting the preparation of review meetings with the CHRIO and ICT Officers;
• Conduct user on job training, mentorships, and refresher sessions for health workers at facility level.
• Deliver training and user support sessions for hospital staff and relevant stakeholders on HMIS systems and applications.
• Assist the county support officer in conducting supportive supervision of the health facilities.
• Maintaining data quality, system adoption, and appropriate use of digital health systems.
• Liaise with Sub-County Health Information Officers and ICT on digital health system issues;
• Monitor system usage and prepare routine support and activity reports.
• Escalate complex system issues to the county support officer, central technical teams and follow up on resolution.
• Collaborate with the staff to ensure proper integration of software applications with existing hospital systems as required.
• Conducting frequent systems surveillance and software systems to detect potential security vulnerabilities and take appropriate actions to mitigate identified risks.
• Creating and maintaining documentation, solutions and processes for the knowledge base.
• Preparing regular and ad hoc reports on technical support activities, issues resolved, incidents trends and providing insights to management for decision making and
• Any other duties that may be assigned from time to time

Qualifications and Requirements

A successful candidate will need to possess strong communication, organizational, and project management skills including technical assistance. She/he must exhibit a passion for results, a commitment to excellence, and the capacity to facilitate multi-stakeholder and strategic discussions

For appointment to this position, a candidate must have: -

• Should possess a diploma in any of the following disciplines: Information Communication Technology, Health Records and Information Management, Health Informatics, Health Information Systems or equivalent qualifications from a recognized institution with 3-5 years of relevant working experience;
• Membership to the relevant professional body is an added advantage;
• Core competencies include excellent skills in planning, organizational, leadership, interpersonal, communication, negotiation and stakeholder engagement skills and
• Experience working with health information systems or facility-level digital systems is an added advantage.

• Assist on day-to-day technical and operational support to health care workers in health facilities for DHA digital health systems. (Provider portal and HMIS).
• Undertaking SHA registration and related workflows.
• Supporting the preparation of review meetings with the CHRIO and ICT Officers;
• Conduct user on job training, mentorships, and refresher sessions for health workers at facility level.
• Deliver training and user support sessions for hospital staff and relevant stakeholders on HMIS systems and applications.
• Assist the county support officer in conducting supportive supervision of the health facilities.
• Maintaining data quality, system adoption, and appropriate use of digital health systems.
• Liaise with Sub-County Health Information Officers and ICT on digital health system issues;
• Monitor system usage and prepare routine support and activity reports.
• Escalate complex system issues to the county support officer, central technical teams and follow up on resolution.
• Collaborate with the staff to ensure proper integration of software applications with existing hospital systems as required.
• Conducting frequent systems surveillance and software systems to detect potential security vulnerabilities and take appropriate actions to mitigate identified risks.
• Creating and maintaining documentation, solutions and processes for the knowledge base.
• Preparing regular and ad hoc reports on technical support activities, issues resolved, incidents trends and providing insights to management for decision making and
• Any other duties that may be assigned from time to time

• Excellent skills in planning
• Organizational skills
• Leadership skills
• Interpersonal skills
• Communication skills
• Negotiation skills
• Stakeholder engagement skills
• Technical assistance

• Diploma in Information Communication Technology, Health Records and Information Management, Health Informatics, Health Information Systems or equivalent qualifications from a recognized institution
• 3-5 years of relevant working experience
• Membership to the relevant professional body is an added advantage
• Experience working with health information systems or facility-level digital systems is an added advantage