Company Overview

Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations.

Key Responsibilities:

• Determine and develop a project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Develop & manage a detailed project plan to track progress
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner. Ensure resource availability and allocation
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Prepare budget based on scope of work and resource requirements
• Ensure that all projects are delivered on-time, within scope and within budget
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Manage contract execution with clients by ensuring that the contractual obligation is met and communicating expected deliverables with all the stakeholders
• Utilize industry best practices, techniques, and standards throughout entire project execution
• Monitor progress and adjust as needed
• Measure project performance using appropriate systems, tools, and techniques to identify areas for improvement
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation

Required Skills & Qualifications:

• 2-3 years of project management or related experience
• Great educational background, preferably bachelor’s degree in the relevant or related fields of study
• Experience seeing projects through the full life cycle with proven ability to complete projects according to outlined scope, budget, and timeline
• Proven working experience as a project administrator in the contact centre & technology sector

• Determine and develop a project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Develop & manage a detailed project plan to track progress
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner. Ensure resource availability and allocation
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Prepare budget based on scope of work and resource requirements
• Ensure that all projects are delivered on-time, within scope and within budget
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Manage contract execution with clients by ensuring that the contractual obligation is met and communicating expected deliverables with all the stakeholders
• Utilize industry best practices, techniques, and standards throughout entire project execution
• Monitor progress and adjust as needed
• Measure project performance using appropriate systems, tools, and techniques to identify areas for improvement
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation

• Project management
• Resource management
• Budget preparation
• Stakeholder management
• Risk management
• Contract execution
• Project documentation
• Contact centre operations
• Technology sector experience

• BA/BSc/HND
• 2-3 years of project management or related experience
• Proven ability to complete projects according to outlined scope, budget, and timeline
• Proven working experience as a project administrator in the contact centre & technology sector