Established in 1863, the ICRC operates worldwide, helping people affected by conflict and armed violence and promoting the laws that protect victims of war. An independent and neutral organization, its mandate stems essentially from the Geneva Conventions of 1949. We are based in Geneva, Switzerland, and employ some 14,500 people in more than 80 countries. T...

The Protocol Officer ensures that Welcome activities are organized smoothly, including coordination of pick-up/drop-off of ICRC staff and guests, travel arrangements, visas and permits, official registration and accommodation.

Accountabilities & functional responsibilities

• Ensures that staff and dependents get appropriate legal status in Kenya;
• Applies for work/residence permit/ dependent pass;
• Ensures application notification of arrival is done on time;
• Ensure applications of work/residence permit are done on time;
• Handles exemption work/resident permit endorsement;
• Updates the clients on the progress of the applications and any other concerns;
• Ensures that Diplomatic ID are received by both Principle and dependants;
• Follow up with Ministry of Foreign Affairs (MoFA) on delayed approvals of permits & visas;
• Informs management on the changes in MoFA and other departments concerned like Immigration and KRA;
• Ensures that staff are aware of the process and necessary documentation to apply for country visa;
• Ensure that an efficient network is created with the embassies protocol departments to receive Visas;
• Supervise the Welcome assistant in charge of compilation of documents for visa interviews;
• Ensure the information in collaborative space regarding passport/ Visa/ Permits follow-up is up to date;
• Is responsible for data entry of the arrival /departure information of the travellers in welcome transportation database;
• Ensure that policies applicable are understood by clients and participants before or at the beginning of the events;
• Ensures follow up on complaints with service providers and informs the Head of Welcome on the results.

What we will look for in your profile

• Bachelor’s degree, an associate degree or equivalent higher education in international relations, political science, public administration, or related fields;
• A minimum of 5 years of progressively responsible experience in protocol, diplomatic service, external relations, or a related area is required;
• Experience in an international organization is desirable;
• Work experience in the area of protocol or event management in a multilateral setting is desirable;
• Fluent command of English or French.

• Ensures that staff and dependents get appropriate legal status in Kenya;
• Applies for work/residence permit/ dependent pass;
• Ensures application notification of arrival is done on time;
• Ensure applications of work/residence permit are done on time;
• Handles exemption work/resident permit endorsement;
• Updates the clients on the progress of the applications and any other concerns;
• Ensures that Diplomatic ID are received by both Principle and dependants;
• Follow up with Ministry of Foreign Affairs (MoFA) on delayed approvals of permits & visas;
• Informs management on the changes in MoFA and other departments concerned like Immigration and KRA;
• Ensures that staff are aware of the process and necessary documentation to apply for country visa;
• Ensure that an efficient network is created with the embassies protocol departments to receive Visas;
• Supervise the Welcome assistant in charge of compilation of documents for visa interviews;
• Ensure the information in collaborative space regarding passport/ Visa/ Permits follow-up is up to date;
• Is responsible for data entry of the arrival /departure information of the travellers in welcome transportation database;
• Ensure that policies applicable are understood by clients and participants before or at the beginning of the events;
• Ensures follow up on complaints with service providers and informs the Head of Welcome on the results.

• Fluent command of English or French.

• Bachelor’s degree, an associate degree or equivalent higher education in international relations, political science, public administration, or related fields;
• A minimum of 5 years of progressively responsible experience in protocol, diplomatic service, external relations, or a related area is required;
• Experience in an international organization is desirable;
• Work experience in the area of protocol or event management in a multilateral setting is desirable;