About us:

MOGO Auto Limited is part of Eleving Group, an international fintech company operating in sixteen countries across three continents. We are a world-class, reliable, and internationally trusted partner, expanding access to finance in Kenya to promote upward social mobility. Our portfolio encompasses a range of financial products, including car financing, motorcycle financing, tuk-tuk financing, electric motorcycle financing, logbook loans, and vehicle financing.

Since entering the Kenyan market in 2019, we have financed over 100,000 vehicles and served over 50,000 satisfied customers. In June 2024, our new motorcycle financing issuances surpassed the 230 million Kenya shilling mark.

Our growth is attributed to a focused market growth strategy, a strong emphasis on data and technology, and robust risk management structures. We process loan requests within 24 hours and offer flexible repayment terms of up to 60 months.

Our mission is to provide convenient and affordable financing solutions to our customers, backed by a lowest price guarantee.

MOGO is one of the few financial companies globally that finances cars of any age, brand, or model. We empower our customers to choose vehicles from trusted dealerships through our user-friendly online car portal.

Mogo Auto Limited recently signed a commitment letter with Development Finance Corporation (DFC), for a $10 million loan to finance electric vehicles in Kenya.

Our goal is to facilitate upward social mobility across Kenyan communities by providing innovative and sustainable financial solutions. We strive to build mutually beneficial partnerships with our customers, helping them find the best deals and guiding them through the purchasing process.

Join us - you'll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.

What you will do:

• Conducting regular call audits & documenting call findings, to include positive performance & areas of improvement.
• Prepare detailed reports of call evaluations including performance metrics, trends, and actionable feedback.
• Provide regular updates to the HOD & Call Centre Supervisor on agent performance, highlighting recurring issues or patterns.
• Provide feedback and coaching to agents based on call evaluations, focusing on improving performance and customer interactions.
• Work with team leads and supervisors to identify training needs and areas for development.
• Assist in the development of training materials and sessions to improve agent skills and knowledge of debt collection processes.
• Creating effective performance assessment by using appropriate metrics.
• Conducting regular group and one-on-one trainings with Call Centre Agents.
• Analyze key performance indicators (KPIs), to identify trends and areas for improvement.
• Establishing standards governing customer interactions and implementing monitoring programs.

• Conducting regular call audits & documenting call findings, to include positive performance & areas of improvement.
• Prepare detailed reports of call evaluations including performance metrics, trends, and actionable feedback.
• Provide regular updates to the HOD & Call Centre Supervisor on agent performance, highlighting recurring issues or patterns.
• Provide feedback and coaching to agents based on call evaluations, focusing on improving performance and customer interactions.
• Work with team leads and supervisors to identify training needs and areas for development.
• Assist in the development of training materials and sessions to improve agent skills and knowledge of debt collection processes.
• Creating effective performance assessment by using appropriate metrics.
• Conducting regular group and one-on-one trainings with Call Centre Agents.
• Analyze key performance indicators (KPIs), to identify trends and areas for improvement.
• Establishing standards governing customer interactions and implementing monitoring programs.