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Vacancy title:
Quality Assurance Officer
[Type: FULL_TIME, Industry: Information Technology, Category: Sales & Retail, Business Operations, Customer Service, Manufacturing & Warehouse]
Jobs at:
Smart Applications International Ltd
Deadline of this Job:
Friday, April 3 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Monday, March 30 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Background
For many years, Royal Mabati® has supported many clients succeed through our varied solutions and products. We are a multinational company that primarily deals with roofing materials, starting out with a factory in Nairobi since our inception in 2005. Today, we’re one of the leading manufacturers of roofing products with over 10 distribution centers acr...
Responsibilities
To ensure the calls being made to our customers adhere to the set standards through following of scripts provided. Also, tracking all open quotations and closing them. Also it's the responsibility of this role to give the business market feedback captured during call listening and during customer interactions while closing the quotations.
Qualifications and Requirements
Diploma or Degree in any business related field or Customer care
Experience
1-3 years in sales
Key Skills And Qualifications:
- Customer - first mindset and ability to provide real-time support
- Very analytical
- Keen attention to details
- Results-oriented, strategic thinker and proactive problem solver
- Can work under minimal supervision
- Strong communication and interpersonal skills
Key Roles:
- Closing open quotations
- Analyzing and reporting of findings as per the scripts
- Process improvement & gap management
- Any other duty as may be given by your line manager
- Monitoring and evaluating customer interactions to ensure accuracy, compliance and professionalism
Work Hours: 8
Experience in Months: 12
Level of Education: associate degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
Send your cv Deadline Friday, 03rd April, 2026
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