JOB SUMMARY

We are a blue chip company, a leader in the broadcasting media sector. Due to expansion and growth, the following position has risen in our organization.Reporting to the Quality Assurance and Training Manager, the incumbent will be responsible for doing evaluations on each representative in various functions and be able to give constructive feedback and coaching with a view to enhancing customer experience.

COMPETENCIES & EXPERIENCE

Minimum first degree in social sciences or a business related field

An additional focused Call Centre qualification and/or Diploma in Customer Services Management will be an added advantage

3 years of working experience at the Call Centre or in the Service Industry with some supervisory level experience

Experience at technology oriented service firms; Mobile telephony, BPO call centers, etc. will be an added advantage

Excellent interpersonal skills

Ability to motivate to produce results

Excellent oral and written communication skills

Dependability

Multi-tasking

• Doing evaluations on each representative in various functions
• Giving constructive feedback and coaching with a view to enhancing customer experience

• Excellent interpersonal skills
• Ability to motivate to produce results
• Excellent oral and written communication skills
• Dependability
• Multi-tasking

• Minimum first degree in social sciences or a business related field
• An additional focused Call Centre qualification and/or Diploma in Customer Services Management will be an added advantage
• 3 years of working experience at the Call Centre or in the Service Industry with some supervisory level experience
• Experience at technology oriented service firms; Mobile telephony, BPO call centers, etc. will be an added advantage