Background information about the job or company

CloudFactory is changing the way the world works by providing an on-demand, digital workforce for scaling critical business processes in the cloud. We’re also on a mission to create meaningful work for as many people as possible.

Role Summary

As a Quality Specialist, you will support and coordinate quality management activities, including developing and maintaining work instructions, standard operating procedures, and quality documentation. You will assist with audits, quality control activities, and process improvement initiatives, working closely with cross-functional teams to help maintain consistent quality standards. This is a great opportunity to build your quality management expertise within a mission-driven, fast-scaling organization.

Please note: This is a full-time, fixed-term employee position with an expected duration of 9 months.

Responsibilities or duties

Quality Management And Documentation

• Support and coordinate quality management tasks, adhering to established standards and procedures.
• Support quality control activities and inspections.
• Assist with quality documentation and reporting, including the creation and maintenance of work instructions and standard operating procedures.
• Participate in training and knowledge sharing, contributing to the evaluation and review of methods and providing feedback to more senior staff.

Quality Assurance

• Assist in the collection of evidence and the conduct of formal audits or reviews of activities.
• Examine records for evidence that appropriate testing and other quality control activities have taken place.

Service Level Management

• Monitor service delivery performance metrics.
• Liaise with stakeholders to help them plan for a deterioration in service and/or breaches of service level agreements.

Knowledge Management

• Leverage knowledge of a specialism to capture and classify content, taking expert advice when required.

Change Control

• Apply tools, techniques, and processes to administer, track, log, and report on change requests.
• Apply change control procedures for standard, low-risk changes.

Qualifications or requirements

Must-have skills (required)

• Quality management knowledge: understands and contributes to quality management plans, standards, and procedures for a team or project.
• Documentation skills: able to create, update, and maintain clear work instructions, SOPs, and quality documentation.
• Data analysis: able to gather and organize data, perform basic data cleaning, and support data analysis projects.
• Problem-solving: able to independently identify and analyze complex problems, develop solutions, and assess risks and implications.
• Communication skills: clear and effective communicator, able to write detailed and structured reports and documents, and present information to small to medium-sized groups.
• Stakeholder engagement: able to lead stakeholder management activities for small projects, developing engagement plans and resolving minor issues.
• Collaboration: actively engages in team activities, initiates small collaborative efforts, and shows a strong understanding of team goals.
• Planning: able to facilitate planning meetings, contribute to project plans, and assist with risk and contingency planning.

Academic and Professional Requirements

• Bachelor's degree in Quality Management, Business Administration, or a related field, or equivalent practical experience.

Experience needed

• 2–4 years of experience in quality management, quality assurance, or a related process/documentation role.

Nice-to-have skills (preferred)

• Experience developing training materials or work instructions for operational teams.
• Familiarity with quality management frameworks or standards (e.g., ISO 9001).
• Exposure to change control or knowledge management systems.

• Support and coordinate quality management tasks, adhering to established standards and procedures.
• Support quality control activities and inspections.
• Assist with quality documentation and reporting, including the creation and maintenance of work instructions and standard operating procedures.
• Participate in training and knowledge sharing, contributing to the evaluation and review of methods and providing feedback to more senior staff.
• Assist in the collection of evidence and the conduct of formal audits or reviews of activities.
• Examine records for evidence that appropriate testing and other quality control activities have taken place.
• Monitor service delivery performance metrics.
• Liaise with stakeholders to help them plan for a deterioration in service and/or breaches of service level agreements.
• Leverage knowledge of a specialism to capture and classify content, taking expert advice when required.
• Apply tools, techniques, and processes to administer, track, log, and report on change requests.
• Apply change control procedures for standard, low-risk changes.

• Quality management knowledge
• Documentation skills
• Data analysis
• Problem-solving
• Communication skills
• Stakeholder engagement
• Collaboration
• Planning

• Bachelor's degree in Quality Management, Business Administration, or a related field, or equivalent practical experience.
• 2–4 years of experience in quality management, quality assurance, or a related process/documentation role.
• Experience developing training materials or work instructions for operational teams.
• Familiarity with quality management frameworks or standards (e.g., ISO 9001).
• Exposure to change control or knowledge management systems.