Background information about the job or company (e.g., role context, company overview)

Emerge Egress Consulting is a Management and Training Consulting established in 2017 (herein referred as EEC). EEC specializes in offering tailored and proficient HR Management training and team building services. We examine issues of concern in depth and we have specialized in training which looks at the demand for potential success of Government, Local ...

Role Objective

Our client is looking for a professional, customer-focused Hotel Receptionist to manage front-desk duties, welcome guests, handle check-ins/outs, and ensure smooth operations while providing excellent service in a hotel environment.

Responsibilities or duties

Ability to deal with a busy frontline work environment, always keeping the client’s needs and expectations in mind.

Providing excellent customer service to all clients, both internal and external, with an emphasis on courtesy and professionalism.

Greet, assist, and direct visitors appropriately; ensure guest experience is handled efficiently and professionally.

Answer, screen, and forward incoming phone calls while providing basic information when needed; manage company email and correspondence.

Handle scheduling for the conference room, and appointments, and manage staff calendars as required.

Assist with various administrative tasks.

Help organize office gatherings and meetings, including arrangement of logistics, catering, and attendee management.

Ensure prompt attention to visitors and directing them to the appropriate personnel or department.

Maintain a clean, positive, and welcoming office environment.

Manage office inventory such as stationery, equipment, and furniture, including timely requisition.

Assist in managing daily transport bookings in consultation with office drivers.

Any other duties assigned from time to time.

Qualifications or requirements (e.g., education, skills)

Diploma in Hospitality Management, Business Administration, Communication, Front Office or related area.

Proficiency in MS Office Suite

Experience needed

At least 1 year relevant work experience.

Key Competencies

Good communication skills (written and verbal).

Strong customer service and communication skills

Problem-solving

Ability to multitask and prioritize tasks in a fast-paced environment

Attention to detail and organizational skills

Strong interpersonal skills and customer service orientation

• Ability to deal with a busy frontline work environment, always keeping the client’s needs and expectations in mind.
• Providing excellent customer service to all clients, both internal and external, with an emphasis on courtesy and professionalism.
• Greet, assist, and direct visitors appropriately; ensure guest experience is handled efficiently and professionally.
• Answer, screen, and forward incoming phone calls while providing basic information when needed; manage company email and correspondence.
• Handle scheduling for the conference room, and appointments, and manage staff calendars as required.
• Assist with various administrative tasks.
• Help organize office gatherings and meetings, including arrangement of logistics, catering, and attendee management.
• Ensure prompt attention to visitors and directing them to the appropriate personnel or department.
• Maintain a clean, positive, and welcoming office environment.
• Manage office inventory such as stationery, equipment, and furniture, including timely requisition.
• Assist in managing daily transport bookings in consultation with office drivers.
• Any other duties assigned from time to time.

• Good communication skills (written and verbal).
• Strong customer service and communication skills
• Problem-solving
• Ability to multitask and prioritize tasks in a fast-paced environment
• Attention to detail and organizational skills
• Strong interpersonal skills and customer service orientation
• Proficiency in MS Office Suite

• Diploma in Hospitality Management, Business Administration, Communication, Front Office or related area.