Background information about the job or company

Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University's Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa. Our Vision of Aga Khan University Ho...

Responsibilities or duties

• Provide outstanding customer services to patients, public and AKU staff and ensure inquiries and complaints to the department are addressed expeditiously.
• Consistently provide full coverage at all times at the front desk.
• Apply all functional computer applications to process daily front office transactions at compliance level standards within 30 days of introduction.
• As a cashier, maintain a manual invoice and receipt process.
• Admission of patients and collection of IP deposits.
• Ensure patients are registered accurately using the correct patient identifiers.
• Monitor down time and ensure data protection procedure in the event of a system failure.
• Account for and balance all monies collected from patients on daily basis.
• Verify and confirm credit services that are applicable to corporate employees in accordance with account entitlement details.
• Ensure the pre-authorizations are duly completed by the physician and sent for approval within 24hours.
• Verify patient data in the computer system and maintain accuracy in billing.
• Conduct patient biometric registration.
• Maintain current and accurate contact numbers of patients.
• Ensure realistic appointments are booked and rescheduling is done and communicated on time.

Qualifications or requirements

• Diploma in Front Office Administration/ Business Administration or equivalent
• Minimum of 1 year working experience in a front office service area.
• Proficient in MS Office applications.
• Excellent customer service skills
• Ability to multi-task and detail oriented
• Good communication and interpersonal skills

• Provide outstanding customer services to patients, public and AKU staff and ensure inquiries and complaints to the department are addressed expeditiously.
• Consistently provide full coverage at all times at the front desk.
• Apply all functional computer applications to process daily front office transactions at compliance level standards within 30 days of introduction.
• As a cashier, maintain a manual invoice and receipt process.
• Admission of patients and collection of IP deposits.
• Ensure patients are registered accurately using the correct patient identifiers.
• Monitor down time and ensure data protection procedure in the event of a system failure.
• Account for and balance all monies collected from patients on daily basis.
• Verify and confirm credit services that are applicable to corporate employees in accordance with account entitlement details.
• Ensure the pre-authorizations are duly completed by the physician and sent for approval within 24hours.
• Verify patient data in the computer system and maintain accuracy in billing.
• Conduct patient biometric registration.
• Maintain current and accurate contact numbers of patients.
• Ensure realistic appointments are booked and rescheduling is done and communicated on time.

• Excellent customer service skills
• Ability to multi-task and detail oriented
• Good communication and interpersonal skills
• Proficient in MS Office applications.

• Diploma in Front Office Administration/ Business Administration or equivalent