Role Description

This is a full-time, on-site role for an Experienced Dental Receptionist.

Qualifications

• Must be a diploma or degree holder from a recognized institution
• Excellent command of spoken and written English and ability to draft professional emails
• A pleasant personality, high emotional intelligence, and strong communication skills
• Strong work ethic and ability to put in long hours when required
• Proficiency in standard office software, especially Microsoft Excel
• Must be a quick learner with strong adaptability
• Must have written recommendations from two previous employers
• Minimum 5 years’ experience as a dental receptionist, practice manager, or in a busy private medical/dental practice
• Must be familiar with all dental insurance procedures in Kenya, including patient benefit verification and claims
• Must be familiar with software used for insurance communication
• Must understand dental terms, procedures, and basic clinical workflow
• Must be a team player with ability to provide solutions on short notice
• Must demonstrate proficiency in appointment scheduling and front-desk coordination

Key Skills and Competencies

• Strong knowledge of dental care and dental procedures
• Excellent phone etiquette and professional communication
• Strong organizational and multitasking abilities
• Customer-service oriented mindset and ability to work with a diverse clientele
• Accuracy, attention to detail, and reliability
• Ability to maintain confidentiality and uphold clinic standards

• Managing appointment scheduling and calendar coordination
• Greeting, receiving, and assisting patients professionally
• Handling incoming phone calls with excellent phone etiquette
• Managing accurate patient records (manual and digital)
• Managing insurance communication and claims processing
• Supporting clinical staff with administrative tasks
• Ensuring smooth, efficient front-office operations
• Maintaining high standards of customer care

• Strong knowledge of dental care and dental procedures
• Excellent phone etiquette and professional communication
• Strong organizational and multitasking abilities
• Customer-service oriented mindset and ability to work with a diverse clientele
• Accuracy, attention to detail, and reliability
• Ability to maintain confidentiality and uphold clinic standards
• Proficiency in standard office software, especially Microsoft Excel
• Quick learning and strong adaptability
• Familiarity with software used for insurance communication
• Understanding of dental terms, procedures, and basic clinical workflow
• Team player with ability to provide solutions on short notice
• Proficiency in appointment scheduling and front-desk coordination

• Must be a diploma or degree holder from a recognized institution
• Excellent command of spoken and written English and ability to draft professional emails
• A pleasant personality, high emotional intelligence, and strong communication skills
• Strong work ethic and ability to put in long hours when required
• Proficiency in standard office software, especially Microsoft Excel
• Must be a quick learner with strong adaptability
• Must have written recommendations from two previous employers
• Minimum 5 years’ experience as a dental receptionist, practice manager, or in a busy private medical/dental practice
• Must be familiar with all dental insurance procedures in Kenya, including patient benefit verification and claims
• Must be familiar with software used for insurance communication
• Must understand dental terms, procedures, and basic clinical workflow
• Must be a team player with ability to provide solutions on short notice
• Must demonstrate proficiency in appointment scheduling and front-desk coordination