Vacancy title:
Receptionist

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Admin & Office, Customer Service, Restaurant & Hospitality, Entertainment & Travel]

Jobs at:
Boma Inn

Deadline of this Job:
Friday, August 21 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Tuesday, August 18 2026, Base Salary: Not Disclosed

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JOB DETAILS:

The Boma Hotels provides ultra modern contemporary hospitality services. Our brand portfolio consists of properties under The Boma hotels namely Boma Nairobi, Boma Inn Nairobi and Boma Inn Eldoret.

REQUIREMENTS & QUALIFICATIONS

• Diploma or Degree in Hospitality Management, Hotel Management, Tourism, or a related field. Proficiency in OPERA PMS is required.
• Good understanding of Front Office operations, including check-in, check-out, reservations, room allocation and guest profiles.
• Basic knowledge of Front Office cashiering, billing, payment processing and reconciliation.
• Excellent customer service and guest-relations skills.
• Strong communication and interpersonal skills.
• Good computer literacy and ability to work with hotel systems and Microsoft Office.
• Strong upselling and cross-selling skills, with the ability to identify opportunities to increase hotel revenue. Professional grooming and presentation.
• High level of attention to detail, accuracy and confidentiality.

EXPERIENCE

• Minimum 1-2 years of experience in a Front Office/Reception role, preferably within a hotel environment.
• Previous experience using OPERA PMS.
• Experience in Front Office cashiering.
• Demonstrated experience in guest service, complaint handling and service recovery.
• Experience in upselling rooms, hotel facilities, F&B or other guest services will be an added advantage.
• Experience in a 4-star or 5-star hotel will be an added advantage.
• Experience handling corporate guests, VIPs, groups and walk-in guests will be an advantage.

Work Hours: 8

Experience in Months: 12

Level of Education: associate degree

Job application procedure
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Interested candidates should send their CV and Cover Letter with “Receptionist”

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