About Us

Excellence Arete is a professional human resource consultancy delivering tailored people management solutions that enable organizations to perform at their best. We combine strategic thinking, data-driven insight, and practical HR expertise to help businesses build efficient, compliant, and high-performing workforces.

Job Role Context

We are seeking to hire a Receptionist for a prestigious Ultra Luxury Beachfront Hotel in Mombasa. The ideal candidate will be the first point of contact for guests and visitors, providing a warm and professional welcome.

Responsibilities

The Receptionist will be responsible for:

• Greeting guests and visitors in a friendly and efficient manner.
• Answering and directing phone calls.
• Managing the reception area, ensuring it is tidy and presentable.
• Handling guest inquiries and providing information about the hotel and its services.
• Assisting with check-in and check-out procedures.
• Managing mail and deliveries.

Qualifications and Experience

The ideal candidate should possess:

• Previous experience as a receptionist or in a similar customer-facing role.
• Excellent communication and interpersonal skills.
• Proficiency in using phone systems and basic office software.
• A professional and courteous demeanor.
• Ability to multitask and work under pressure.
• Knowledge of the hospitality industry is an advantage.

• Greeting guests and visitors in a friendly and efficient manner.
• Answering and directing phone calls.
• Managing the reception area, ensuring it is tidy and presentable.
• Handling guest inquiries and providing information about the hotel and its services.
• Assisting with check-in and check-out procedures.
• Managing mail and deliveries.

• Excellent communication and interpersonal skills.
• Proficiency in using phone systems and basic office software.
• Ability to multitask and work under pressure.

• Previous experience as a receptionist or in a similar customer-facing role.
• A professional and courteous demeanor.
• Knowledge of the hospitality industry is an advantage.