About the role:

We're looking for a strategic and impact-driven Regional Domain Manager - Driver Ops to lead Bolt's Driver Operations across multiple markets within the region. This is an execution-focused role, directly accountable for driving the roll-out and impact of central Driver Operations initiatives at Regional Level.

You will ensure that every central program - spanning Driver Acquisition, Driver Engagement, Rewards & Loyalty, Quality, Driver Experience and Funnel management, and Driver Community Engagement - is executed with excellence in your region. You will also channel structured market insights and feedback to central teams, ensuring global programs are designed and iterated with real market context.

As the accountable owner for regional Driver Domain KPIs, you will ensure markets meet their OKRs, remove blockers, and create clear alignment between local and central teams. This is a high-impact role suited for someone who thrives on making things happen and who can hold both local and central teams accountable for results.

Main tasks and responsibilities

Strategic Execution & Regional Alignment: Drive end-to-end execution of global Driver Ops initiatives—including acquisition, engagement, loyalty, quality, funnel management, and community—translating central strategy into actionable regional priorities and scalable market plans.

Performance Ownership & Accountability: Own regional domain KPIs and OKRs (e.g., driver acquisition, active driver retention, onboarding speed, and engagement quality), conducting rigorous tracking, root-cause analyses, and corrective actions to meet target performance.

Business Review & Reporting: Lead regional syncs, domain-level business reviews (MBR/QBR), and prioritization reviews; prepare executive commentary, maintain performance transparency, and escalate operational blockers early for rapid intervention.

Cross-Functional Escalation & Conflict Resolution: Resolve prioritization and resource conflicts decisively with General Managers and central teams, ensuring resources align with high-ROI opportunities and central objectives.

Two-Way Strategic Feedback Loop: Cascade central updates, frameworks, and tools to local leads while surfacing country-level feedback, regulatory challenges, and market nuances to influence future global program design.

Standardization & Tool Adoption: Enforce local market adoption of central tools, dashboards, playbooks, and processes to ensure consistency and equity in execution across all regional operations.

Capability Building & Team Upskilling: Empower local Driver Ops teams through targeted training, templates, and best-practice sharing, fostering a culture of cross-market learning and continuous optimization.

Local Business Case & Initiative Support: Partner with local managers to build robust business cases for new initiatives, ensuring local market specificities (e.g., payment methods, compliance) fit within broader central and regional goals.

About you

7+ years of experience in operations, program management, or category ownership with regional or multi-country scope

Demonstrated success in leading multi-countries initiatives or programs with measurable impact

Demonstrated ability to align central strategy with regional and local delivery

Strong analytical and commercial mindset, with experience managing budgets, trade-offs, ROI

Excellent communication and stakeholder management skills, including senior leadership engagement

High ownership and initiative, with the ability to bring structure to ambiguous contexts

Why you’ll love it here

Accelerate your professional growth with unique career opportunities.

Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.

Take care of your physical and mental health with our wellness perks.

Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.

Connect with colleagues at annual company events and smaller team gatherings.

Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

• Drive end-to-end execution of global Driver Ops initiatives—including acquisition, engagement, loyalty, quality, funnel management, and community—translating central strategy into actionable regional priorities and scalable market plans.
• Own regional domain KPIs and OKRs (e.g., driver acquisition, active driver retention, onboarding speed, and engagement quality), conducting rigorous tracking, root-cause analyses, and corrective actions to meet target performance.
• Lead regional syncs, domain-level business reviews (MBR/QBR), and prioritization reviews; prepare executive commentary, maintain performance transparency, and escalate operational blockers early for rapid intervention.
• Resolve prioritization and resource conflicts decisively with General Managers and central teams, ensuring resources align with high-ROI opportunities and central objectives.
• Cascade central updates, frameworks, and tools to local leads while surfacing country-level feedback, regulatory challenges, and market nuances to influence future global program design.
• Enforce local market adoption of central tools, dashboards, playbooks, and processes to ensure consistency and equity in execution across all regional operations.
• Empower local Driver Ops teams through targeted training, templates, and best-practice sharing, fostering a culture of cross-market learning and continuous optimization.
• Partner with local managers to build robust business cases for new initiatives, ensuring local market specificities (e.g., payment methods, compliance) fit within broader central and regional goals.

• Strategic Execution
• Performance Management
• Business Review & Reporting
• Conflict Resolution
• Stakeholder Management
• Tool Adoption & Standardization
• Team Upskilling
• Business Case Development
• Analytical Skills
• Commercial Mindset

• 7+ years of experience in operations, program management, or category ownership with regional or multi-country scope
• Demonstrated success in leading multi-countries initiatives or programs with measurable impact
• Demonstrated ability to align central strategy with regional and local delivery
• Strong analytical and commercial mindset, with experience managing budgets, trade-offs, ROI
• Excellent communication and stakeholder management skills, including senior leadership engagement
• High ownership and initiative, with the ability to bring structure to ambiguous contexts