SPECIFIC DUTIES:

IT Strategy, Planning & Service Delivery;

• Contribute to the development and implementation of global end-user computing, network/systems, and software acquisition standards to support programme delivery, projects, and special events.
• Plan and manage regional IT infrastructure and services in coordination with the Global Information Systems team at HQ.
• Evaluate user needs and service effectiveness, recommending scalable, secure, and globally aligned technology solutions.
• Lead regional ICT projects, infrastructure planning, budgeting inputs, and vendor coordination.

Systems & Infrastructure Administration;

• Administer and maintain regional IT infrastructure, including servers, end-user devices, LAN/WAN, VPNs, firewalls, DNS/DHCP, and hybrid cloud environments.
• Manage and optimize cloud infrastructure (including AWS) to ensure high availability, performance, cost efficiency, and security compliance.
• Administer enterprise platforms including Microsoft 365, Active Directory, Azure AD, Windows Server, ERP, HRIS, CRM, and related enterprise systems.
• Oversee configuration, deployment, patch management, updates, and standard system imaging using centralized tools (e.g., SCCM).
• Monitor system performance and ensure minimal downtime through proactive maintenance.

Cybersecurity, Compliance & Business Continuity;

• Implement and manage cybersecurity controls including endpoint protection, firewalls, threat detection, and synchronized security solutions.
• Ensure software license compliance and IT asset management across all regional offices.
• Conduct backup and recovery operations, disaster recovery testing, and business continuity planning.
• Identify, assess, and mitigate security threats in alignment with global IT policies and standards of the International Union for Conservation of Nature (IUCN).

End-User Support & Capacity Building;

• Provide advanced technical support for hardware, software, enterprise applications, cloud services, standard global computing image and special software set-ups and network infrastructure.
• Manage lifecycle support for laptops, desktops, tablets, mobile devices, VoIP phones, printers, and videoconferencing systems.
• Deliver user training on Microsoft applications and enterprise systems to enhance productivity and digital adoption.
• Provide remote user support and collaborate within the global “follow-the-sun” IT support framework.

Governance, Documentation & Team Leadership;

• Develop and maintain IT procedures, system documentation, and troubleshooting guidelines.
• Lead IT procurement processes, vendor relationships, and SLA performance management.
• Supervise and coordinate IT staff and consultants to ensure effective service delivery across the region.

REQUIREMENTS

Education;

• University degree or equivalent in IT/Computer field

Work Experience;

• Minimum 6-8 years’ experience in End User Computing, Network/Systems environment using Windows based desktops and laptops (Windows 11 and higher) as well as Apple iOS and/or Android mobiles.
• Experience in Standard Configuration and Patch Management (using Microsoft SCCM) and Asset Management; Service Desk management tools and process

Language Proficiency;

• Proficiency in written and oral English and Kiswahili required

• Contribute to the development and implementation of global end-user computing, network/systems, and software acquisition standards to support programme delivery, projects, and special events.
• Plan and manage regional IT infrastructure and services in coordination with the Global Information Systems team at HQ.
• Evaluate user needs and service effectiveness, recommending scalable, secure, and globally aligned technology solutions.
• Lead regional ICT projects, infrastructure planning, budgeting inputs, and vendor coordination.
• Administer and maintain regional IT infrastructure, including servers, end-user devices, LAN/WAN, VPNs, firewalls, DNS/DHCP, and hybrid cloud environments.
• Manage and optimize cloud infrastructure (including AWS) to ensure high availability, performance, cost efficiency, and security compliance.
• Administer enterprise platforms including Microsoft 365, Active Directory, Azure AD, Windows Server, ERP, HRIS, CRM, and related enterprise systems.
• Oversee configuration, deployment, patch management, updates, and standard system imaging using centralized tools (e.g., SCCM).
• Monitor system performance and ensure minimal downtime through proactive maintenance.
• Implement and manage cybersecurity controls including endpoint protection, firewalls, threat detection, and synchronized security solutions.
• Ensure software license compliance and IT asset management across all regional offices.
• Conduct backup and recovery operations, disaster recovery testing, and business continuity planning.
• Identify, assess, and mitigate security threats in alignment with global IT policies and standards of the International Union for Conservation of Nature (IUCN).
• Provide advanced technical support for hardware, software, enterprise applications, cloud services, standard global computing image and special software set-ups and network infrastructure.
• Manage lifecycle support for laptops, desktops, tablets, mobile devices, VoIP phones, printers, and videoconferencing systems.
• Deliver user training on Microsoft applications and enterprise systems to enhance productivity and digital adoption.
• Provide remote user support and collaborate within the global “follow-the-sun” IT support framework.
• Develop and maintain IT procedures, system documentation, and troubleshooting guidelines.
• Lead IT procurement processes, vendor relationships, and SLA performance management.
• Supervise and coordinate IT staff and consultants to ensure effective service delivery across the region.

• Microsoft 365
• Active Directory
• Azure AD
• Windows Server
• ERP
• HRIS
• CRM
• SCCM
• AWS
• LAN/WAN
• VPNs
• Firewalls
• DNS/DHCP
• Endpoint protection
• Threat detection
• Backup and recovery
• Disaster recovery
• Business continuity planning
• IT asset management
• VoIP phones
• Videoconferencing systems
• Microsoft applications
• English
• Kiswahili

• University degree or equivalent in IT/Computer field
• Minimum 6-8 years’ experience in End User Computing, Network/Systems environment using Windows based desktops and laptops (Windows 11 and higher) as well as Apple iOS and/or Android mobiles.
• Experience in Standard Configuration and Patch Management (using Microsoft SCCM) and Asset Management; Service Desk management tools and process
• Proficiency in written and oral English and Kiswahili required