Background

In 2000, Simba Telecom stretched its paw into Kenya, partnering exclusively with Safaricom, the country’s largest mobile network. This move cemented Simba’s footprint in the region, making it a tri-nation force in telecom distribution within just three years of inception.

Responsibilities

Sales & Business Development

• Develop and execute regional sales plans to achieve parts sales revenue and gross margin targets.
• Grow market share by identifying new business opportunities, recruiting new Parts stockiest and expanding existing customer accounts.
• Conduct regular customer visits, presentations and business reviews.
• Reactivate dormant customers and develop strategies to increase purchase frequency.
• Promote genuine parts through customer education and marketing initiatives.
• Identify upselling and cross-selling opportunities across the product portfolio.

Dealer Network Development

• Develop, support and continuously appraise the regional dealer network.
• Monitor dealer and parts stockiest performance and recommend improvement initiatives.
• Ensure dealer/Parts stockiest branding and visibility comply with company standards.
• Coordinate regional Parts marketing campaigns and promotional activities.
• Provide product knowledge and sales support to dealer staff.

Customer Relationship Management

• Maintain strong relationships with fleet customers, dealers, Parts stockiest and independent workshops.
• Respond promptly to customer enquiries and resolve complaints through root cause analysis.
• Conduct post-sale follow-ups to improve customer satisfaction.
• Gather customer feedback and recommend service improvements.
• Maintain high customer retention through proactive engagement.

Sales Planning & Market Intelligence

• Prepare weekly, monthly and quarterly territory plans.
• Conduct competitor analysis covering pricing, product availability, promotions and market trends.
• Analyze customer purchasing patterns and identify growth opportunities.
• Recommend pricing, promotional and product strategies.
• Share market intelligence with management.

Operational Excellence, Reporting & Compliance

• Support demand forecasting, monitor lost sales and recommend inventory improvements.
• Submit timely sales reports, forecasts, territory analyses, and market intelligence.
• Monitor customer credit, support debt collection, and ensure compliance with company credit policies.
• Continuous training and comply with company policies, SOPs, and ethical standards.
• Participate in departmental initiatives and perform any other duties as assigned

Qualifications

Academic Qualifications

• Degree or Diploma in Business, Automotive Engineering or related discipline.

Experience

• Minimum five (5) years' experience in Automotive Parts Sales.
• At least two (2) years in regional or field sales.

• Develop and execute regional sales plans to achieve parts sales revenue and gross margin targets.
• Grow market share by identifying new business opportunities, recruiting new Parts stockiest and expanding existing customer accounts.
• Conduct regular customer visits, presentations and business reviews.
• Reactivate dormant customers and develop strategies to increase purchase frequency.
• Promote genuine parts through customer education and marketing initiatives.
• Identify upselling and cross-selling opportunities across the product portfolio.
• Develop, support and continuously appraise the regional dealer network.
• Monitor dealer and parts stockiest performance and recommend improvement initiatives.
• Ensure dealer/Parts stockiest branding and visibility comply with company standards.
• Coordinate regional Parts marketing campaigns and promotional activities.
• Provide product knowledge and sales support to dealer staff.
• Maintain strong relationships with fleet customers, dealers, Parts stockiest and independent workshops.
• Respond promptly to customer enquiries and resolve complaints through root cause analysis.
• Conduct post-sale follow-ups to improve customer satisfaction.
• Gather customer feedback and recommend service improvements.
• Maintain high customer retention through proactive engagement.
• Prepare weekly, monthly and quarterly territory plans.
• Conduct competitor analysis covering pricing, product availability, promotions and market trends.
• Analyze customer purchasing patterns and identify growth opportunities.
• Recommend pricing, promotional and product strategies.
• Share market intelligence with management.
• Support demand forecasting, monitor lost sales and recommend inventory improvements.
• Submit timely sales reports, forecasts, territory analyses, and market intelligence.
• Monitor customer credit, support debt collection, and ensure compliance with company credit policies.
• Continuous training and comply with company policies, SOPs, and ethical standards.
• Participate in departmental initiatives and perform any other duties as assigned

• Sales planning
• Market analysis
• Customer relationship management
• Dealer network development
• Product knowledge
• Sales reporting
• Demand forecasting
• Credit monitoring
• Debt collection
• Competitor analysis
• Upselling
• Cross-selling
• Customer education
• Marketing initiatives
• Business development
• Problem-solving
• Communication
• Negotiation
• Presentation skills
• Strategic planning
• Inventory management
• Ethical standards

• Degree or Diploma in Business, Automotive Engineering or related discipline.
• Minimum five (5) years' experience in Automotive Parts Sales.
• At least two (2) years in regional or field sales.