The Mater Hospital was opened in 1962 by the Sisters of Mercy, a Catholic Order of Nuns originating from Ireland, three years after registering themselves as the Registered Trustees of an entity under the Perpetual Succession Act (the succeeding legislation after independence). 

Responsibilities or duties

Main Duties:

• Proper vetting of a patient/next of kin as per registration and admissions procedures and admission process.
• Retrieving and updating through the HMIS patient’s file and registering/admiting the patient within the set service and transaction time limit.
• Admiting corporate patients as per respective company guidelines, and liaise with necessary departments to ensure proper admission documentations are filled and communication with respective insurance or company is done within set time limits.
• Retrieving, posting charges from other departments and confirming payments received are receipted against the respective services charged.
• Booking patients to respective consultant clinics correctly and ensuring that set limits and cancellations are communicated properly.
• Notifying NHIF on admissions as per requirements.
• Undertaking cashiering functions at various service points as allocated from time to time and ensuring proper shift reconciliations done.
• Ensuring all necessary registers are updated for ease of reference and clear handovers undertaken to ensure continuous process flow.
• Responding to queries/concerns and offering adequate clarifications to clients.
• Receiving, Interviewing and properly guiding the patient/next of kin on the hospital requirements, charges and deposits

Qualifications or requirements 

Required Qualifications for the Position

• Degree in Business-Related Field.
• Minimum of CPA Level 2 Qualifications.
• Diploma in Health Records or Public Relations is added advantage

Experience needed

• 1 Year in Front Office management.
• Experience in a similar position or equivalent.

• Proper vetting of a patient/next of kin as per registration and admissions procedures and admission process.
• Retrieving and updating through the HMIS patient’s file and registering/admiting the patient within the set service and transaction time limit.
• Admiting corporate patients as per respective company guidelines, and liaise with necessary departments to ensure proper admission documentations are filled and communication with respective insurance or company is done within set time limits.
• Retrieving, posting charges from other departments and confirming payments received are receipted against the respective services charged.
• Booking patients to respective consultant clinics correctly and ensuring that set limits and cancellations are communicated properly.
• Notifying NHIF on admissions as per requirements.
• Undertaking cashiering functions at various service points as allocated from time to time and ensuring proper shift reconciliations done.
• Ensuring all necessary registers are updated for ease of reference and clear handovers undertaken to ensure continuous process flow.
• Responding to queries/concerns and offering adequate clarifications to clients.
• Receiving, Interviewing and properly guiding the patient/next of kin on the hospital requirements, charges and deposits

• Front Office Management
• HMIS
• Cashiering
• Customer Service
• Communication

• Degree in Business-Related Field.
• Minimum of CPA Level 2 Qualifications.
• Diploma in Health Records or Public Relations is added advantage