Background information about the job or company (e.g., role context, company overview)

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.

Responsibilities or duties

The job holder is responsible for ensuring quality business growth from existing and new customers with focus on both the asset and liability book in line with agreed targets.

Ensuring the retention/maintenance of customers and growing the existing book through the deeper penetration into the existing customer’s business/ personal banking requirement and effective management of the relationship/customer experience.

The focus to be to facilitate on shariah compliant product, namely Barakah banking book.

Qualifications or requirements (e.g., education, skills)

Bachelor’s Degree in a Social Science or related field.

Knowledge on Islamic Banking and finance.

Relevant professional qualification.

Member of a relevant professional body.

Strong leadership skills.

Executive disposition.

Demonstrate high levels of integrity.

Excellent communication and interpersonal skills.

Experience needed

Over Seven (7) years’ relevant experience with over Three (3) years in management in a similar organization.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt, contact us

• Handle Customer queries and obtain review information from customers.
• Analise submitted Credit Applications and providing recommendation.
• Initiate security perfection in liaison with Legal Department.
• Disbursement of facilities and Collection of processing fees/commissions.
• Monitoring of Covenants and sanction terms.
• Review and signing bank documents i.e., Letters of offer, Bank Guarantees, Non-Disclosure Agreements, CMA discharges.
• Cross-selling bank products.
• Provide timely feedback in relation to customer request or inquiries.
• Liaise with other departments i.e., Credit, Legal, IB, ICT to solve customer issues.
• Adhere to bank strategy and budget requirements as per bank policy.
• New business canvassing and obtaining the necessary approvals.
• Monitor and follow up of account performance.
• Regular clients visit to review the business performance and submit call reports.
• Referral of cross border business to I&M- Group, IMIA, Burbidge Capital, Wealth Management.

• Strong leadership skills.
• Executive disposition.
• Demonstrate high levels of integrity.
• Excellent communication and interpersonal skills.

• Bachelor’s Degree in a Social Science or related field.
• Knowledge on Islamic Banking and finance.
• Relevant professional qualification.
• Member of a relevant professional body.