Background information about the job or company (e.g., role context, company overview)

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...Read more about this company

Responsibilities or duties

Managing and leading customer relations, both corporate and Retail.

Shari’ah compliant product sales and other cross sales of other basket products as per targets

Liaison with Relationship teams and Retail Branch network to grow the business

Risk Management to mitigate losses e.g. Frauds and revenue leakages.

Training and development of branch staff

Proper Documentation and administrations of Shari’ah compliant portfolios,

Managing PAR as per set targets.

Responsible for leadership, management, growth and maintenance of the SAHL book

Maintain and grow the existing SAHL customers through enhanced relationships

Achieve the set targets in terms of numbers and values for both liabilities and assets

Monitor and manage SAHL customer complaints, constantly review service delivery standards and position staff in a way, which ensures maintenance of the highest service standards

Qualifications or requirements (e.g., education, skills)

Bachelor’s degree.

Islamic Banking Certification is added advantage.

Experience needed

3 years’ general work experience

2 years’ experience in Banking Operations

2 years Sharia banking experience

2 years’ experience in Credit

2 years’ experience in Sales & Relationships

• Managing and leading customer relations, both corporate and Retail.
• Shari’ah compliant product sales and other cross sales of other basket products as per targets
• Liaison with Relationship teams and Retail Branch network to grow the business
• Risk Management to mitigate losses e.g. Frauds and revenue leakages.
• Training and development of branch staff
• Proper Documentation and administrations of Shari’ah compliant portfolios,
• Managing PAR as per set targets.
• Responsible for leadership, management, growth and maintenance of the SAHL book
• Maintain and grow the existing SAHL customers through enhanced relationships
• Achieve the set targets in terms of numbers and values for both liabilities and assets
• Monitor and manage SAHL customer complaints, constantly review service delivery standards and position staff in a way, which ensures maintenance of the highest service standards

• Bachelor’s degree.
• Islamic Banking Certification is added advantage.