Relationship Officer- Pamoja Banking
2026-01-08T06:48:34+00:00
Equity Bank
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https://equitygroupholdings.com/ke/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Banking
Accounting & Finance, Business Operations, Sales & Retail, Customer Service
2026-01-21T17:00:00+00:00
8
Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and relat...
Job Responsibilities:
Stakeholder Engagement and Outreach:
- Hold consultative meetings with stakeholders (e.g., Chiefs, market opinion leaders) to arrange meetings with potential clients (groups).
- Prepare keynote messages for forums to promote the Pamoja banking value proposition.
- Manage inquiries on Pamoja banking at the branch and in the marketplace.
Group Onboarding and Training:
- Identify and select qualifying groups from the market.
- Support groups in registering with relevant government offices and obtaining KYC documents for account opening.
- Set up group structures, maintain records, and train group officials.
- Conduct pre-registration and post-registration training for groups.
- Deliver training to group members at their convenience.
Deposit Mobilization and Documentation:
- Enforce weekly savings contributions and ensure proper documentation at the group level (e.g., treasurer’s ledger, group minutes, passbooks).
- Mobilize deposits through weekly savings collections.
Loan Processing and Compliance:
- Conduct business and home visits to verify borrowers' ability to pay, collect financial information, and confirm securities pledged.
- Compile credit proposals for discussion at the Branch Credit Committee (BCC) and present group client requests for approval
- Onboard groups and group members in the IGLS system and generate relevant reports.
- Initiate group loan requests and manage end-of-day postings in the IGLS system.
- Perform data cleanup of exited and dormant customers from the IGLS system.
- Ensure compliance with credit policies and train branch staff on any amendments in the Pamoja banking product offering.
Portfolio and Relationship Management:
- Manage and maintain the quality of the loan book through post-disbursement visits, weekly collection of savings and loan payments, and enforcing co-guarantee mechanisms in groups.
- Establish working group structures and enforce the five pillars of stable groups.
- Ensure timely loan approval and disbursement within SLAs.
Customer Recruitment and Segment Growth:
- Recruit new-to-bank customers and actualize segment partnership objectives to align with sector growth objectives.
Qualifications
Qualifications and Experience:
- University degree in a Business-Related Course, Education, Social Sciences or Diploma in business related course.
- Overall C+ in KCSE and C+ in mathematics
- 2-3 Years’ experience
- Sales experience is an added advantage.
- Experience in micro finance industry is an added advantage.
- Experienced in project management; Monitoring and evaluation is an added advantage.
- Computer literacy with high command in Microsoft suite.
- Hold consultative meetings with stakeholders (e.g., Chiefs, market opinion leaders) to arrange meetings with potential clients (groups).
- Prepare keynote messages for forums to promote the Pamoja banking value proposition.
- Manage inquiries on Pamoja banking at the branch and in the marketplace.
- Identify and select qualifying groups from the market.
- Support groups in registering with relevant government offices and obtaining KYC documents for account opening.
- Set up group structures, maintain records, and train group officials.
- Conduct pre-registration and post-registration training for groups.
- Deliver training to group members at their convenience.
- Enforce weekly savings contributions and ensure proper documentation at the group level (e.g., treasurer’s ledger, group minutes, passbooks).
- Mobilize deposits through weekly savings collections.
- Conduct business and home visits to verify borrowers' ability to pay, collect financial information, and confirm securities pledged.
- Compile credit proposals for discussion at the Branch Credit Committee (BCC) and present group client requests for approval
- Onboard groups and group members in the IGLS system and generate relevant reports.
- Initiate group loan requests and manage end-of-day postings in the IGLS system.
- Perform data cleanup of exited and dormant customers from the IGLS system.
- Ensure compliance with credit policies and train branch staff on any amendments in the Pamoja banking product offering.
- Manage and maintain the quality of the loan book through post-disbursement visits, weekly collection of savings and loan payments, and enforcing co-guarantee mechanisms in groups.
- Establish working group structures and enforce the five pillars of stable groups.
- Ensure timely loan approval and disbursement within SLAs.
- Recruit new-to-bank customers and actualize segment partnership objectives to align with sector growth objectives.
- Sales experience
- Micro finance industry experience
- Project management
- Monitoring and evaluation
- Computer literacy with high command in Microsoft suite
- University degree in a Business-Related Course, Education, Social Sciences or Diploma in business related course.
- Overall C+ in KCSE and C+ in mathematics
JOB-695f53422786a
Vacancy title:
Relationship Officer- Pamoja Banking
[Type: FULL_TIME, Industry: Banking, Category: Accounting & Finance, Business Operations, Sales & Retail, Customer Service]
Jobs at:
Equity Bank
Deadline of this Job:
Wednesday, January 21 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Thursday, January 8 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and relat...
Job Responsibilities:
Stakeholder Engagement and Outreach:
- Hold consultative meetings with stakeholders (e.g., Chiefs, market opinion leaders) to arrange meetings with potential clients (groups).
- Prepare keynote messages for forums to promote the Pamoja banking value proposition.
- Manage inquiries on Pamoja banking at the branch and in the marketplace.
Group Onboarding and Training:
- Identify and select qualifying groups from the market.
- Support groups in registering with relevant government offices and obtaining KYC documents for account opening.
- Set up group structures, maintain records, and train group officials.
- Conduct pre-registration and post-registration training for groups.
- Deliver training to group members at their convenience.
Deposit Mobilization and Documentation:
- Enforce weekly savings contributions and ensure proper documentation at the group level (e.g., treasurer’s ledger, group minutes, passbooks).
- Mobilize deposits through weekly savings collections.
Loan Processing and Compliance:
- Conduct business and home visits to verify borrowers' ability to pay, collect financial information, and confirm securities pledged.
- Compile credit proposals for discussion at the Branch Credit Committee (BCC) and present group client requests for approval
- Onboard groups and group members in the IGLS system and generate relevant reports.
- Initiate group loan requests and manage end-of-day postings in the IGLS system.
- Perform data cleanup of exited and dormant customers from the IGLS system.
- Ensure compliance with credit policies and train branch staff on any amendments in the Pamoja banking product offering.
Portfolio and Relationship Management:
- Manage and maintain the quality of the loan book through post-disbursement visits, weekly collection of savings and loan payments, and enforcing co-guarantee mechanisms in groups.
- Establish working group structures and enforce the five pillars of stable groups.
- Ensure timely loan approval and disbursement within SLAs.
Customer Recruitment and Segment Growth:
- Recruit new-to-bank customers and actualize segment partnership objectives to align with sector growth objectives.
Qualifications
Qualifications and Experience:
- University degree in a Business-Related Course, Education, Social Sciences or Diploma in business related course.
- Overall C+ in KCSE and C+ in mathematics
- 2-3 Years’ experience
- Sales experience is an added advantage.
- Experience in micro finance industry is an added advantage.
- Experienced in project management; Monitoring and evaluation is an added advantage.
- Computer literacy with high command in Microsoft suite.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Application Link: Click Here to Apply Now
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