Company Description

"Why work for Accor?

Guided by our purpose “Pioneering the Art of Responsible Hospitality, Connecting Cultures, with Heartfelt Care.” we empower every team member to bring their passion and creativity to life.

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system

Respond promptly to guest inquiries via phone, email, and other communication channels with empathy and professionalism

Provide comprehensive information about accommodations, amenities, rates, and special offers to potential guests

Collaborate seamlessly with front desk, sales, marketing, and other departmental teams to ensure smooth reservation workflows and consistent guest experiences

Analyze booking patterns and guest preferences to support revenue optimization initiatives

Handle guest concerns and complaints with patience and decisiveness, working toward mutually beneficial resolutions

Maintain organized records and documentation to ensure data integrity and compliance with company policies

Identify opportunities to upsell services and packages while remaining transparent about offerings

Adapt quickly to changing priorities and manage multiple reservations simultaneously without compromising quality

Contribute to a supportive team environment by sharing best practices and assisting colleagues when needed

Assists other sections as and when needed

Qualifications

Diploma in Front Office Operations/Hotel Management or related field

Previous experience in a reservations, customer service, or hospitality role

Strong listening and interpersonal skills with the ability to build rapport with diverse guests

Excellent verbal communication skills in English; additional language proficiency is a valuable asset

Proficiency with computer systems and reservation management software

Exceptional attention to detail and accuracy in data entry and record-keeping

Ability to multitask effectively and prioritize in a high-volume environment

Strong problem-solving skills with a proactive approach to resolving issues

Demonstrated ability to work collaboratively within a team structure

Flexibility to adapt to changing circumstances and learn new processes quickly

Goal-oriented mindset with a commitment to achieving performance targets

Additional Information

Your Team And Working Environment

At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists

Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.

We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!

Our Commitment To Diversity & Inclusion

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

• Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system
• Respond promptly to guest inquiries via phone, email, and other communication channels with empathy and professionalism
• Provide comprehensive information about accommodations, amenities, rates, and special offers to potential guests
• Collaborate seamlessly with front desk, sales, marketing, and other departmental teams to ensure smooth reservation workflows and consistent guest experiences
• Analyze booking patterns and guest preferences to support revenue optimization initiatives
• Handle guest concerns and complaints with patience and decisiveness, working toward mutually beneficial resolutions
• Maintain organized records and documentation to ensure data integrity and compliance with company policies
• Identify opportunities to upsell services and packages while remaining transparent about offerings
• Adapt quickly to changing priorities and manage multiple reservations simultaneously without compromising quality
• Contribute to a supportive team environment by sharing best practices and assisting colleagues when needed
• Assists other sections as and when needed

• Strong listening and interpersonal skills
• Excellent verbal communication skills in English
• Proficiency with computer systems and reservation management software
• Exceptional attention to detail and accuracy
• Ability to multitask effectively and prioritize
• Strong problem-solving skills
• Ability to work collaboratively within a team structure
• Flexibility to adapt to changing circumstances
• Goal-oriented mindset

• Diploma in Front Office Operations/Hotel Management or related field
• Previous experience in a reservations, customer service, or hospitality role