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Job Overview

Our client is seeking a Residence Manager to oversee the daily operations of their high-end vacation villas. The successful candidate will be responsible for ensuring smooth property operations, supervising on-site staff, maintaining premium service standards, and serving as the main point of contact for guests and service providers. The role requires a proactive, organized, and service-oriented individual who resides in Diani.

Key Responsibilities:

• Oversee daily operations of the villas to ensure smooth and efficient running
• Supervise and coordinate staff (housekeeping, security, gardeners, etc.)
• Ensure high standards of cleanliness, maintenance, and guest satisfaction
• Handle resident and guest inquiries, complaints, and requests professionally
• Manage inventories, supplies, and basic administrative records
• Liaise with service providers, contractors, and management as required
• Ensure compliance with property policies and safety standards

Requirements

• Minimum of a Diploma in Hospitality Management, Property Management, Business Administration, or a related field
• Proven experience in property management, hospitality, or a similar role
• Strong leadership, communication, and organizational skills
• Ability to work independently and handle multiple responsibilities
• Trustworthy, proactive, and service-oriented
• Basic computer literacy is an added advantage

• Oversee daily operations of the villas to ensure smooth and efficient running
• Supervise and coordinate staff (housekeeping, security, gardeners, etc.)
• Ensure high standards of cleanliness, maintenance, and guest satisfaction
• Handle resident and guest inquiries, complaints, and requests professionally
• Manage inventories, supplies, and basic administrative records
• Liaise with service providers, contractors, and management as required
• Ensure compliance with property policies and safety standards

• Strong leadership
• Communication skills
• Organizational skills
• Ability to work independently
• Ability to handle multiple responsibilities
• Trustworthy
• Proactive
• Service-oriented
• Basic computer literacy

• Minimum of a Diploma in Hospitality Management, Property Management, Business Administration, or a related field
• Proven experience in property management, hospitality, or a similar role