Background

Workforce HR Consultants is recruiting an experienced and results-driven Restaurant Supervisor in Gigiri, Karen, Westlands & Kilimani.

Key Responsibilities:

• Supervise daily restaurant operations and ensure smooth service delivery.
• Lead, motivate, and support front-of-house staff to achieve excellent customer service standards.
• Monitor staff attendance, grooming, punctuality, and overall performance.
• Handle customer inquiries, feedback, and complaints professionally and promptly.
• Coordinate with the kitchen and service teams to ensure efficient operations.
• Support staff scheduling, training, onboarding, and performance management initiatives.
• Monitor inventory levels, stock usage, and operational supplies.
• Ensure compliance with company policies, food safety, hygiene, and workplace health standards.
• Prepare daily operational reports and communicate key issues to management.

Requirements:

• Proven experience as a Restaurant Supervisor, Shift Supervisor, Team Leader, or a similar role in a busy restaurant or hospitality environment.
• Strong leadership and people management skills.
• Excellent customer service and conflict-resolution abilities.
• Good understanding of restaurant operations, inventory control, and staff supervision.
• Strong organizational and communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Additional Notes

Interviews will be conducted on a rolling basis. Only shortlisted candidates will be contacted.

• Supervise daily restaurant operations and ensure smooth service delivery.
• Lead, motivate, and support front-of-house staff to achieve excellent customer service standards.
• Monitor staff attendance, grooming, punctuality, and overall performance.
• Handle customer inquiries, feedback, and complaints professionally and promptly.
• Coordinate with the kitchen and service teams to ensure efficient operations.
• Support staff scheduling, training, onboarding, and performance management initiatives.
• Monitor inventory levels, stock usage, and operational supplies.
• Ensure compliance with company policies, food safety, hygiene, and workplace health standards.
• Prepare daily operational reports and communicate key issues to management.

• Strong leadership and people management skills.
• Excellent customer service and conflict-resolution abilities.
• Good understanding of restaurant operations, inventory control, and staff supervision.
• Strong organizational and communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

• Proven experience as a Restaurant Supervisor, Shift Supervisor, Team Leader, or a similar role in a busy restaurant or hospitality environment.