Background

We are seeking a dynamic, tech-savvy and customer-focused Retail Associate to support in-store sales, digital marketing, inventory, and e-commerce operations.

Key Responsibilities

Customer Service & Sales

• Assist customers, recommend books, and promote offers.
• Upsell/cross-sell to meet sales targets.
• Register and support loyalty program users.

Inventory & Store Operations

• Receive, label, and arrange stock (including Kenyan authors).
• Conduct shelf checks, restock, and maintain store cleanliness & displays.
• Ensure accurate physical vs. online stock.

Digital & E-commerce Support

• Upload books with optimized descriptions & captions.
• Manage online orders: packing, dispatch & customer updates.
• Track fast-moving titles and suggest online promotions.

Marketing & Events

• Take quality photos/videos for Instagram & Facebook.
• Support book signings, reading corners & school activations.
• Assist in themed displays and promotional campaigns.

Qualifications & Skills

• Diploma/Degree in Sales, Marketing, Business—added advantage.
• Retail or customer service experience preferred.
• Strong communication, customer service & organizational skills.
• Creative, tech-savvy (POS, e-commerce, social media).
• Passionate about books, proactive, and a strong team player.

• Assist customers, recommend books, and promote offers.
• Upsell/cross-sell to meet sales targets.
• Register and support loyalty program users.
• Receive, label, and arrange stock (including Kenyan authors).
• Conduct shelf checks, restock, and maintain store cleanliness & displays.
• Ensure accurate physical vs. online stock.
• Upload books with optimized descriptions & captions.
• Manage online orders: packing, dispatch & customer updates.
• Track fast-moving titles and suggest online promotions.
• Take quality photos/videos for Instagram & Facebook.
• Support book signings, reading corners & school activations.
• Assist in themed displays and promotional campaigns.

• Strong communication skills
• Customer service skills
• Organizational skills
• Creative
• Tech-savvy (POS, e-commerce, social media)
• Proactive
• Team player

• Diploma/Degree in Sales, Marketing, Business—added advantage
• Retail or customer service experience preferred