• The Retail Operations Manager will be responsible for developing and executing regional sales strategies, leading and motivating branch sales teams, and optimizing instore operations to deliver up to 35% year-on-year sales growth across assigned branches.
• This role requires a handson commercial driven leader with strong people management skills, sharp retail instincts, and the ability to translate strategy into consistent execution on the groud

 KEY RESPONSIBILITIES

• Develop and execute a regional sales strategy aligned with company growth objectives and brand promise.
• Drive revenue growth, profitability, and market share across all assigned branches, with a clear target of up to 35% YoY sales growth.
• Set branch and individual sales targets, monitor performance, and ensure accountability through structured reviews and coaching.
• Lead, mentor, and develop Branch leaders and sales teams to build a high-performance, customer-centric culture.
• Strengthen branch operations by improving sales processes, visual merchandising standards, customer experience, and stock utilization.
• Identify new business opportunities and local market activations.
• Analyze market trends, customer behavior, and competitor activity to inform pricing, promotions, and assortment decisions.
• Collaborate closely with Marketing, buying, and logistic teams to ensure seamless execution and customer satisfaction.
• Ensure compliance with company policies, reporting standards, and operational controls across all branches.
• Provide accurate and timely reporting on sales performance, forecasts, opportunities, and risks to direct reporting lines.

REQUIRED SKILLS & QUALIFICATIONS

• Diploma or Degree in Sales & Marketing, Business Administration, or a related field from a recognized institution.
• Minimum of 5 years’ experience in retail or FMCG sales, with at least 2 years in a people management or supervisory role.
• Proven ability to grow sales, manage multiple locations, and lead teams toward ambitious targets.
• Strong commercial acumen with the ability to interpret data and convert insights into action.
• Excellent communication, presentation, and negotiation skills with high professional standards.
• Transformative mindset with the ability to challenge the status quo, drive change, and scale performance.
• Strong relationship-building skills with customers, partners, and internal teams.
• High level of self-motivation, resilience, and ability to thrive in a fast-paced, performance-driven retail environment.
• Proficiency in CRM systems, sales reporting, and performance tracking tools.
• Willingness to travel within the assigned region and provide hands-on support to branches.

REQUIRED COMPETENCIES

• Sales strategy execution
• People leadership
• Retail operations management
• Market & competitor analysis
• Performance reporting
• Customer experience management
• Project coordination
• Compliance.

• Develop and execute a regional sales strategy aligned with company growth objectives and brand promise.
• Drive revenue growth, profitability, and market share across all assigned branches, with a clear target of up to 35% YoY sales growth.
• Set branch and individual sales targets, monitor performance, and ensure accountability through structured reviews and coaching.
• Lead, mentor, and develop Branch leaders and sales teams to build a high-performance, customer-centric culture.
• Strengthen branch operations by improving sales processes, visual merchandising standards, customer experience, and stock utilization.
• Identify new business opportunities and local market activations.
• Analyze market trends, customer behavior, and competitor activity to inform pricing, promotions, and assortment decisions.
• Collaborate closely with Marketing, buying, and logistic teams to ensure seamless execution and customer satisfaction.
• Ensure compliance with company policies, reporting standards, and operational controls across all branches.
• Provide accurate and timely reporting on sales performance, forecasts, opportunities, and risks to direct reporting lines.

• Sales strategy execution
• People leadership
• Retail operations management
• Market & competitor analysis
• Performance reporting
• Customer experience management
• Project coordination
• Compliance
• Proficiency in CRM systems, sales reporting, and performance tracking tools.
• Strong commercial acumen with the ability to interpret data and convert insights into action.
• Excellent communication, presentation, and negotiation skills with high professional standards.
• Transformative mindset with the ability to challenge the status quo, drive change, and scale performance.
• Strong relationship-building skills with customers, partners, and internal teams.
• High level of self-motivation, resilience, and ability to thrive in a fast-paced, performance-driven retail environment.

• Diploma or Degree in Sales & Marketing, Business Administration, or a related field from a recognized institution.
• Minimum of 5 years’ experience in retail or FMCG sales, with at least 2 years in a people management or supervisory role.
• Proven ability to grow sales, manage multiple locations, and lead teams toward ambitious targets.
• Willingness to travel within the assigned region and provide hands-on support to branches.