Background information about the job or company (e.g., role context, company overview)

Hotpoint Appliances Ltd was established in 1984. Its first store was located in the Sarit Centre shopping mall in Nairobi. In late 1990s Hotpoint was awarded the Sole Distributorship Agency for LG Electronics. Later on, it went on to acquire agencies for other global brands including Ariston, Westpoint and Kenwood. The company quickly expanded its operati...

Responsibilities or duties

Ensure presence on the shop floor and manage the employee direct reporting (Supervisors, Customer Experience Associates & Retail Associates)

To offer administrative support in the showroom on areas of cash operations, billing, receiving of goods, customer communication, preparation of quotation etc.

Schedule daily operations-prepare a schedule of activities in the branch and allocate tasks to the team.

Ensure presentation and visual merchandising (Display) of showroom as per the required standards.

Ensure Showroom is fully stocked with required stocks.

Ensure that all POP's are in place and pricing completed.

Follow up that customers are promptly attended to on arrival in the showroom.

Assist Sales Persons in closing the sale.

Carry out product discounting in conjunction with Orion guidelines.

Handle all customer care calls and respond to queries on email.

To take charge of completed admin process.

Process showroom orders received on a daily basis in liaison with credit control and updating the summary report.

Preparing feature cards and ensuring all POP processed and availed to sales people for any promotions.

Act as a reliever for the Cashier / Stores Supervisor / Acting manager to support whilst absent or on leave.

Any other duties assigned by the Manager as and when required.

Qualifications or requirements (e.g., education, skills)

Qualification BA/BSc/HND

Experience needed

3 years

• Ensure presence on the shop floor and manage the employee direct reporting (Supervisors, Customer Experience Associates & Retail Associates)
• To offer administrative support in the showroom on areas of cash operations, billing, receiving of goods, customer communication, preparation of quotation etc.
• Schedule daily operations-prepare a schedule of activities in the branch and allocate tasks to the team.
• Ensure presentation and visual merchandising (Display) of showroom as per the required standards.
• Ensure Showroom is fully stocked with required stocks.
• Ensure that all POP's are in place and pricing completed.
• Follow up that customers are promptly attended to on arrival in the showroom.
• Assist Sales Persons in closing the sale.
• Carry out product discounting in conjunction with Orion guidelines.
• Handle all customer care calls and respond to queries on email.
• To take charge of completed admin process.
• Process showroom orders received on a daily basis in liaison with credit control and updating the summary report.
• Preparing feature cards and ensuring all POP processed and availed to sales people for any promotions.
• Act as a reliever for the Cashier / Stores Supervisor / Acting manager to support whilst absent or on leave.
• Any other duties assigned by the Manager as and when required.

• BA/BSc/HND