About the Role

Tropical Heat is looking for a motivated and intellectually curious graduate to join our team as a Sales Administrator Graduate Star. This graduate program offers a unique opportunity to apply academic knowledge to real-world business challenges, working alongside experienced sales and administrative professionals.

The successful candidate will provide administrative support to the sales team, handle tasks such as order processing and data management, and communicate with clients to help enhance the overall productivity of the sales department. You will contribute to the full lifecycle of sales administration, ensuring smooth operations and efficient processes across the company.

Key Responsibilities

• Order Processing: Accurately process sales orders, ensuring all details are correct and complete while coordinating with logistics and inventory teams to ensure timely product delivery.
• Customer Support: Serve as the first point of contact for clients regarding order inquiries, delivery updates, and general sales-related issues.
• Issue Resolution: Address customer complaints and escalate issues when necessary to maintain service quality.
• Coordination & Communication: Liaise between the sales team and other departments, such as marketing, finance, and logistics, to ensure cohesive operations.
• Administrative Support: Monitor and ensure compliance with company policies, procedures, and terms of sales agreements.
• Resource Management: Manage material requisitions on a need-to-need basis for meetings or client sampling, and oversee office supplies for the sales team.
• Inventory Oversight: Track inventory levels and coordinate with relevant teams to manage stock replenishment.
• Documentation: Document sales processes and administrative workflows to ensure transparency and reproducibility.
• Collaboration: Participate in team meetings and contribute fresh ideas to solve business problems.

Qualifications and Skills

• Education: Currently enrolled in or a recent graduate (within the last 12 months) of a Bachelor’s degree in Business Administration, Sales, or a related field.
• Technical Proficiency: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Familiarity with Google Workspace and CRM tools/ sales processes is an advantage.
• Communication: Excellent verbal and written communication skills with the ability to interact effectively with clients and internal stakeholders.
• Problem-Solving: Strong critical-thinking and problem-solving abilities to handle operational challenges.
• Core Competencies: High level of attention to detail and accuracy. Strong organizational and multitasking abilities. A customer-focused mindset with a proactive approach to tasks.

• Order Processing: Accurately process sales orders, ensuring all details are correct and complete while coordinating with logistics and inventory teams to ensure timely product delivery.
• Customer Support: Serve as the first point of contact for clients regarding order inquiries, delivery updates, and general sales-related issues.
• Issue Resolution: Address customer complaints and escalate issues when necessary to maintain service quality.
• Coordination & Communication: Liaise between the sales team and other departments, such as marketing, finance, and logistics, to ensure cohesive operations.
• Administrative Support: Monitor and ensure compliance with company policies, procedures, and terms of sales agreements.
• Resource Management: Manage material requisitions on a need-to-need basis for meetings or client sampling, and oversee office supplies for the sales team.
• Inventory Oversight: Track inventory levels and coordinate with relevant teams to manage stock replenishment.
• Documentation: Document sales processes and administrative workflows to ensure transparency and reproducibility.
• Collaboration: Participate in team meetings and contribute fresh ideas to solve business problems.

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Familiarity with Google Workspace and CRM tools/ sales processes is an advantage.
• Excellent verbal and written communication skills.
• Strong critical-thinking and problem-solving abilities.
• High level of attention to detail and accuracy.
• Strong organizational and multitasking abilities.
• A customer-focused mindset with a proactive approach to tasks.

• Currently enrolled in or a recent graduate (within the last 12 months) of a Bachelor’s degree in Business Administration, Sales, or a related field.