Job Description

Job title: Sales and Collections Agents

Reporting to: Branch Manager

Hours: 8:00 - 17:30, Monday- Saturday

Salary: Stipend for the one month

Location: Within Kenya

Company Overview

4G Capital is the market leader in unsecured working capital lending in Kenya and Uganda. We empower micro and small businesses to grow and succeed by providing instant access credit and training to unlock business growth, maximising the impact for micro business owners. Products and services are delivered via mobile money and proprietary fintech systems and data-led algorithmic underwriting. The award-winning company is Africa’s highest scoring fintech B Corp, the highest standard in global ESG and impact assessment.

Purpose: To Unlock Human Potential for Good

Mission: To Grow Business with Capital and Knowledge

Vision: The first choice for MSME growth in Africa

Job Purpose

The Sales and Collections Agents will collaborate closely with Loans Officers and Collections Officers to meet demanding targets and deliver exceptional customer service to our small business and entrepreneur clients.

Roles & Responsibilities

1. Work in pairs with Loans Officers and Collections Officers
2. Support and maintain an excellent work environment to achieve branch targets
3. Deliver first rate customer service
4. Build excellent relationships with customer-partners and opinion leaders in catchment area
5. Assist in accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends and market opportunities
6. Assist in contacting debtors to receive payment
7. Assist in following up on defaulters to recover payments
8. Carry out customer education and maintain relationships
9. Assist in maintaining exhaustive and accurate Debt Management Forms
10. Assist in renegotiating payment schedules or obtaining funds from relatives via responsible relative or other means
11. Assist in spoof calling
12. Forward defaulter files to HQ collectors on appropriate date

Required Skills for a Sales and Collection Agents

● A good level of general education- Diploma or degree

● Computer literacy

● Education background in sales/Marketing

● Experience in a related field will be an added advantage

● Experience in a financial institution and dealing with customers at the bottom of the pyramid will also be an added advantage

● Ensuring active support in Sales and Business Development

● Enforcement of contract and repayment obligations

● General support to all tasks

● Timely communication to customers and all stakeholders

● Support in Branch Operations

● Information Collection

● Integrity and ability to work in consumer finance.

● High motivation and self-starter attitude.

● Functional problem solver.

● Process discipline and ability to follow SOPs.

• Work in pairs with Loans Officers and Collections Officers
• Support and maintain an excellent work environment to achieve branch targets
• Deliver first rate customer service
• Build excellent relationships with customer-partners and opinion leaders in catchment area
• Assist in accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends and market opportunities
• Assist in contacting debtors to receive payment
• Assist in following up on defaulters to recover payments
• Carry out customer education and maintain relationships
• Assist in maintaining exhaustive and accurate Debt Management Forms
• Assist in renegotiating payment schedules or obtaining funds from relatives via responsible relative or other means
• Assist in spoof calling
• Forward defaulter files to HQ collectors on appropriate date

• A good level of general education- Diploma or degree
• Computer literacy
• Education background in sales/Marketing
• Experience in a related field will be an added advantage
• Experience in a financial institution and dealing with customers at the bottom of the pyramid will also be an added advantage
• Ensuring active support in Sales and Business Development
• Enforcement of contract and repayment obligations
• General support to all tasks
• Timely communication to customers and all stakeholders
• Support in Branch Operations
• Information Collection
• Integrity and ability to work in consumer finance
• High motivation and self-starter attitude
• Functional problem solver
• Process discipline and ability to follow SOPs

• A good level of general education- Diploma or degree
• Computer literacy
• Education background in sales/Marketing
• Experience in a related field will be an added advantage
• Experience in a financial institution and dealing with customers at the bottom of the pyramid will also be an added advantage