Company Overview

Techzone is your trusted online destination for premium smartphones, Android tablets, and tech accessories in Kenya. We are passionate about delivering cutting-edge technology that empowers individuals and businesses to stay connected, productive, and innovative. With a focus on quality, affordability, and exceptional customer service, Techzone is committed ...

Responsibilities

• Welcome and assist customers professionally
• Recommend suitable smartphones, accessories, and gadgets based on customer needs
• Explain product features, specifications, warranties, and promotions
• Upsell accessories, protection plans, and complementary products
• Achieve daily, weekly, and monthly sales targets
• Follow up on customer inquiries and leads
• Handle customer complaints professionally and escalate where necessary
• Maintain cleanliness and organization of the shop
• Ensure products are properly displayed and priced
• Monitor stock levels and report low stock items
• Assist in stock counts and inventory management
• Ensure demo devices are functioning properly
• Support opening and closing procedures

Respond to customer inquiries through:

• WhatsApp
• Instagram
• Facebook
• Calls and SMS
• Assist with online order processing and customer follow-ups
• Create simple product videos or content when required
• Encourage customer reviews and referrals
• Ensure accurate invoicing and receipt issuance
• Follow company policies and operational procedures

• Welcome and assist customers professionally
• Recommend suitable smartphones, accessories, and gadgets based on customer needs
• Explain product features, specifications, warranties, and promotions
• Upsell accessories, protection plans, and complementary products
• Achieve daily, weekly, and monthly sales targets
• Follow up on customer inquiries and leads
• Handle customer complaints professionally and escalate where necessary
• Maintain cleanliness and organization of the shop
• Ensure products are properly displayed and priced
• Monitor stock levels and report low stock items
• Assist in stock counts and inventory management
• Ensure demo devices are functioning properly
• Support opening and closing procedures
• Respond to customer inquiries through: WhatsApp, Instagram, Facebook, Calls and SMS
• Assist with online order processing and customer follow-ups
• Create simple product videos or content when required
• Encourage customer reviews and referrals
• Ensure accurate invoicing and receipt issuance
• Follow company policies and operational procedures

• Sales
• Customer Service
• Communication
• Product Knowledge
• Upselling
• Complaint Handling
• Inventory Management
• Content Creation (basic)

• Interest in technology and sales.
• Ability to communicate effectively with customers.
• Willingness to learn about products and sales techniques.
• Ability to work in a team.
• Basic understanding of social media platforms and content creation is a plus.