Background information about the job or company

Peach Cars KE is an e-commerce solution revolutionizing car ownership in sub-Saharan Africa. We started with an automotive marketplace, leveraging technology and robust offline operations to reduce pain points in the market for locally-used vehicles, delivering quality, convenience, and value to our customers. At Peach, we believe cars are more than their component parts - t...

Responsibilities or duties

Specifically, the Sales Associate-Private Seller at Peach can expect to undertake the following elements:

• Seller Relationship Management: Build and maintain strong relationships with sellers through personalized communication, understanding their needs, and ensuring a smooth and positive selling experience.
• Sales Process Management: Manage the end-to-end seller journey from initial contact to closing, ensuring all processes are executed in line with company standards and policies.
• Seller Guidance & Support: Act as the primary point of contact for sellers, providing step-by-step guidance and addressing inquiries throughout the selling process.
• Vehicle Listing & Pricing Support: Assist sellers in listing their vehicles effectively, including providing pricing guidance based on market trends to drive successful sales outcomes.
• Negotiation & Closing Support: Coordinate negotiations and support the closing process to ensure accurate representation and successful transactions.
• Customer Experience Excellence: Clearly communicate the selling process, educate sellers on platform features, and proactively resolve concerns or disputes to maintain high satisfaction.
• Cross-functional Collaboration: Work closely with internal teams to resolve operational or technical issues impacting sellers and ensure seamless service delivery.
• Reporting & Performance Tracking: Track and report on key performance metrics related to seller activity and sales performance to identify improvement opportunities.

Qualifications or requirements

Skills, Knowledge and Expertise

• Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience)
• At least 3 years of experience in sales, customer experience, or a related field
• Experience using CRM systems and sales tools to manage leads and customer interactions
• Strong customer relationship management skills, including handling inquiries and complaints
• Proven ability to manage customer accounts or support customer success processes
• Excellent verbal and written communication skills
• Ability to present information clearly and persuasively to customers

Nice-to-Have Qualifications

• Experience in automotive sales or a related industry
• Background in retail sales or high-volume customer-facing roles
• Experience working in fast-paced, target-driven environments

Other Job Details

Competencies

• Ability to build trust and deliver a positive, customer-centric experience
• Clear, confident, and professional interaction with customers
• Ability to influence decisions and drive successful sales outcomes
• Strong follow-through and ownership of tasks and results

Attitudes & Behaviors

• Embrace and exemplify Peach Cars’ core values of Challenge, Respect, and Ownership
• Proactive and solution-oriented approach to customer needs
• Strong sense of ownership and accountability for outcomes
• Resilient and adaptable in a fast-paced environment
• Collaborative and team-oriented mindset

• Seller Relationship Management: Build and maintain strong relationships with sellers through personalized communication, understanding their needs, and ensuring a smooth and positive selling experience.
• Sales Process Management: Manage the end-to-end seller journey from initial contact to closing, ensuring all processes are executed in line with company standards and policies.
• Seller Guidance & Support: Act as the primary point of contact for sellers, providing step-by-step guidance and addressing inquiries throughout the selling process.
• Vehicle Listing & Pricing Support: Assist sellers in listing their vehicles effectively, including providing pricing guidance based on market trends to drive successful sales outcomes.
• Negotiation & Closing Support: Coordinate negotiations and support the closing process to ensure accurate representation and successful transactions.
• Customer Experience Excellence: Clearly communicate the selling process, educate sellers on platform features, and proactively resolve concerns or disputes to maintain high satisfaction.
• Cross-functional Collaboration: Work closely with internal teams to resolve operational or technical issues impacting sellers and ensure seamless service delivery.
• Reporting & Performance Tracking: Track and report on key performance metrics related to seller activity and sales performance to identify improvement opportunities.

• Experience using CRM systems and sales tools to manage leads and customer interactions
• Strong customer relationship management skills, including handling inquiries and complaints
• Proven ability to manage customer accounts or support customer success processes
• Excellent verbal and written communication skills
• Ability to present information clearly and persuasively to customers

• Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience)
• At least 3 years of experience in sales, customer experience, or a related field
• Experience in automotive sales or a related industry
• Background in retail sales or high-volume customer-facing roles
• Experience working in fast-paced, target-driven environments