Background information about the job or company (e.g., role context, company overview)

Sales Manager Mass and Middle core Retail, Card Issuing at KCB Bank Kenya

Responsibilities or duties

• Grow Card sales through issuance of new credit cards, prepaid cards, and debit cards for new business to grow the portfolio. (Physical and Virtual)
• Drive card utilization to deliver value to the bank through card usage.
• Direct, coordinate and manage Card Sales activities for the card sales team.
• Enhance extension of appropriate credit limits to achieve a quality asset book and acceptable NPL.
• Identification of new Card business opportunities and maintaining the relationships through cross-selling of bank products to diversify the revenue base to maximize financial returns,
• Build and maintain customer relationships in order to achieve excellent customer service and Customer loyalty through the introduction of customer-friendly products and solutions
• Manage and develop the Sales Team to drive and achieve sales targets of 10 closed sales per month while growing the performance.
• Actively provide leadership during product campaigns, through presentations and sales promotions like the introduction of the new application forms.
• Analyze market intelligence received from the sales teams and generate recommendations for product development/modifications.
• Provide training and coaching to the Sales Team, branch staff and retain a high-performing sales team.

Qualifications or requirements (e.g., education, skills)

• Business Related Degree

Experience needed

• 2 years of experience in Card Issuing
• 3 years of experience in Sales
• 1 year of experience in Relationship Management

• Grow Card sales through issuance of new credit cards, prepaid cards, and debit cards for new business to grow the portfolio. (Physical and Virtual)
• Drive card utilization to deliver value to the bank through card usage.
• Direct, coordinate and manage Card Sales activities for the card sales team.
• Enhance extension of appropriate credit limits to achieve a quality asset book and acceptable NPL.
• Identification of new Card business opportunities and maintaining the relationships through cross-selling of bank products to diversify the revenue base to maximize financial returns,
• Build and maintain customer relationships in order to achieve excellent customer service and Customer loyalty through the introduction of customer-friendly products and solutions
• Manage and develop the Sales Team to drive and achieve sales targets of 10 closed sales per month while growing the performance.
• Actively provide leadership during product campaigns, through presentations and sales promotions like the introduction of the new application forms.
• Analyze market intelligence received from the sales teams and generate recommendations for product development/modifications.
• Provide training and coaching to the Sales Team, branch staff and retain a high-performing sales team.

• Sales
• Relationship Management
• Leadership
• Market Analysis
• Product Development
• Customer Service
• Team Management
• Coaching
• Training

• Business Related Degree