Welcome to Yanah pharmacy, where we provide the convenience of both in-person shopping and online shopping for all your healthcare needs.

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Sales & Operations Manager

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

3 years

Location

Nairobi

Job Field

Sales and Business Development

Sales & Operations Manager to oversee branch operations, drive sales growth, and ensure operational excellence across our network.

RESPONSIBILITIES

• Supervise daily operations across all pharmacy branches.
• Drive branch sales performance and achievement of monthly targets.
• Prepare and manage staff duty rotas and branch staffing plans.
• Coordinate branch stock transfers and monitor implementation of pricing.
• Conduct routine branch visits to ensure compliance with company SOPs and customer service standards.
• Monitor staff productivity, attendance, and operational performance.
• Coordinate branch promotions, activations, and sales campaigns.
• Prepare weekly and monthly operational reports for management.
• Investigate and resolve operational challenges, escalating complex matters to the Chief Pharma where necessary.
• Work closely with the Chief Pharma to implement operational policies and continuous improvement initiatives.

QUALIFICATIONS & EXPERIENCE

• Bachelor's degree in Business Administration, Commerce, Marketing, Pharmacy, Healthcare Management, or a related field.
• At least 3 years' experience managing multi-branch retail operations, preferably in the pharmacy, healthcare, FMCG, or retail sector.
• Demonstrated experience in sales management, team leadership, and operations management.
• Strong analytical, communication, and problem-solving skills.
• Proficiency in Microsoft Office and ERP/POS systems. the position you are applying for.

Check how your CV aligns with this job

• Supervise daily operations across all pharmacy branches.
• Drive branch sales performance and achievement of monthly targets.
• Prepare and manage staff duty rotas and branch staffing plans.
• Coordinate branch stock transfers and monitor implementation of pricing.
• Conduct routine branch visits to ensure compliance with company SOPs and customer service standards.
• Monitor staff productivity, attendance, and operational performance.
• Coordinate branch promotions, activations, and sales campaigns.
• Prepare weekly and monthly operational reports for management.
• Investigate and resolve operational challenges, escalating complex matters to the Chief Pharma where necessary.
• Work closely with the Chief Pharma to implement operational policies and continuous improvement initiatives.

• Strong analytical skills
• Communication skills
• Problem-solving skills
• Proficiency in Microsoft Office
• Proficiency in ERP/POS systems

• Bachelor's degree in Business Administration, Commerce, Marketing, Pharmacy, Healthcare Management, or a related field.
• At least 3 years' experience managing multi-branch retail operations, preferably in the pharmacy, healthcare, FMCG, or retail sector.
• Demonstrated experience in sales management, team leadership, and operations management.