Background

Bollard was established in September 2016, to provide professional HR support for SMEs through tailormade solutions. We work with our clients through need identification, solution design and deployment. In this Volatile, Uncertain, Complex and Ambiguous business environment, we believe in close partnership with our clients. This has enabled us walk with t...

Job Purpose

The successful candidate will provide comprehensive administrative and operational assistance to the Sales, Imports, Digital Marketing, and Operations teams to ensure seamless client servicing, accurate order processing, precise product documentation, and efficient sales administration.

Key Duties & Responsibilities

Client Servicing & Order Processing

• Prepare, issue, and follow up on client samples, formal quotations, proforma invoices, and customer orders.
• Capture, update, and maintain detailed client requirements, custom specifications, pricing structures, and branding preferences.
• Review and verify Requests for Quotations (RFQs), Local Purchase Orders (LPOs), sales quotations, and order forms for absolute accuracy prior to fulfillment.

Imports & Operations Support

• Support special and import orders by compiling detailed product specifications, calculating required quantities, and monitoring delivery timelines.
• Maintain and update internal databases regarding product codes, unit pricing, and supplier contact details.

Documentation & Team Support

• Ensure proper filing, archiving, and maintenance of accurate sales records, client accounts, and operational documentation.
• Collaborate closely with and provide support to the Sales, Imports, Digital Marketing, and Operations departments as required.

Qualifications & Skills

• Diploma or Bachelor’s Degree in Sales & Marketing, Business Administration, Supply Chain Management, Procurement, or a related field.
• Minimum of 1–2 years’ relevant experience in sales support, customer service, operations, or administrative roles (an added advantage).
• Strong proficiency in Microsoft Excel and administrative documentation or record-keeping tools.

• Prepare, issue, and follow up on client samples, formal quotations, proforma invoices, and customer orders.
• Capture, update, and maintain detailed client requirements, custom specifications, pricing structures, and branding preferences.
• Review and verify Requests for Quotations (RFQs), Local Purchase Orders (LPOs), sales quotations, and order forms for absolute accuracy prior to fulfillment.
• Support special and import orders by compiling detailed product specifications, calculating required quantities, and monitoring delivery timelines.
• Maintain and update internal databases regarding product codes, unit pricing, and supplier contact details.
• Ensure proper filing, archiving, and maintenance of accurate sales records, client accounts, and operational documentation.
• Collaborate closely with and provide support to the Sales, Imports, Digital Marketing, and Operations departments as required.

• Strong proficiency in Microsoft Excel
• Administrative documentation or record-keeping tools

• Diploma or Bachelor’s Degree in Sales & Marketing, Business Administration, Supply Chain Management, Procurement, or a related field.
• Minimum of 1–2 years’ relevant experience in sales support, customer service, operations, or administrative roles (an added advantage).