It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How you create impact

Deliver customer engagement, satisfaction, retention and reactivation in close cooperation with Field Sales and the Operational Care team/field team to establish and strengthen operational relations with customers

Establish and strengthen operational relation to customer contact(s) through daily interactions, regular visits, pro-actively advising to ensure customer satisfaction

Ensure that all existing customers are called regularly and all emails are handled as KN Service Moments cases

Ensure all interactions are logged in CRM system (Customer Relationship Management system -CoreLog)

Ensure delivery against all financial targets and strategic objectives

Ensure prompt pricing and manage end-to-end spot quotes, and capturing of all rebates in SeaQuote

Support customers in increasing their automation of customers using the eTouch Automation dashboard, in collaboration with the operational care team

Ensuring high proficiency in K+N applications and eTouch tools through training, empowers our customer care team to effectively offer these tools to our customers

Completion of the Customer Profile (CP), (Business Profile) and Standard Operating Procedure (SOP) after the initial customer meeting

Monitor exceptions through the CCL Dashboard and identify process improvement opportunities

Monitoring customer profitability and maximize Gross Profit (GP) on customer level

Identify financial risks and collaborate with stakeholders to develop mitigation strategies so to ensure that customer profitability does not decline

Monitor and follow up on accounts receivable overdue aging so to raise with the customer and ensure bad debts are minimized.

What we would like you to bring

Experience in freight forwarding desired of 2-5 years, ideally in Sea Logistics

Initial experience in decision making and problem-solving skills

First experience in financial acumen and decision-making

Fluent in local language and advanced English proficiency (written and verbal)

Degree / Diploma in Freight forwarding – Preferred*

Strong collaboration skills and team-oriented mindset

Initial expertise in customer management, ensuring engagement and satisfaction throughout the customer lifecycle

Advanced communication skills with the ability to convey ideas effectively to different stakeholders

Highly customer-oriented mindset, focused on delivering solutions that meet changing needs

Openness to change and continuous improvement efforts to enhance processes and customer satisfaction

Proactive and solutions-focused with a focus on optimizing customer experience

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs, career mobility and are committed to diversity in our teams. We offer a great compensation and benefits package. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

• Deliver customer engagement, satisfaction, retention and reactivation in close cooperation with Field Sales and the Operational Care team/field team to establish and strengthen operational relations with customers
• Establish and strengthen operational relation to customer contact(s) through daily interactions, regular visits, pro-actively advising to ensure customer satisfaction
• Ensure that all existing customers are called regularly and all emails are handled as KN Service Moments cases
• Ensure all interactions are logged in CRM system (Customer Relationship Management system -CoreLog)
• Ensure delivery against all financial targets and strategic objectives
• Ensure prompt pricing and manage end-to-end spot quotes, and capturing of all rebates in SeaQuote
• Support customers in increasing their automation of customers using the eTouch Automation dashboard, in collaboration with the operational care team
• Ensuring high proficiency in K+N applications and eTouch tools through training, empowers our customer care team to effectively offer these tools to our customers
• Completion of the Customer Profile (CP), (Business Profile) and Standard Operating Procedure (SOP) after the initial customer meeting
• Monitor exceptions through the CCL Dashboard and identify process improvement opportunities
• Monitoring customer profitability and maximize Gross Profit (GP) on customer level
• Identify financial risks and collaborate with stakeholders to develop mitigation strategies so to ensure that customer profitability does not decline
• Monitor and follow up on accounts receivable overdue aging so to raise with the customer and ensure bad debts are minimized.

• Decision making
• Problem-solving skills
• Financial acumen
• Collaboration skills
• Team-oriented mindset
• Customer management
• Communication skills
• Customer-oriented mindset
• Openness to change
• Continuous improvement
• Proactive and solutions-focused

• Experience in freight forwarding desired of 2-5 years, ideally in Sea Logistics
• Initial experience in decision making and problem-solving skills
• First experience in financial acumen and decision-making
• Fluent in local language and advanced English proficiency (written and verbal)
• Degree / Diploma in Freight forwarding – Preferred*
• Strong collaboration skills and team-oriented mindset
• Initial expertise in customer management, ensuring engagement and satisfaction throughout the customer lifecycle
• Advanced communication skills with the ability to convey ideas effectively to different stakeholders
• Highly customer-oriented mindset, focused on delivering solutions that meet changing needs
• Openness to change and continuous improvement efforts to enhance processes and customer satisfaction
• Proactive and solutions-focused with a focus on optimizing customer experience